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Customer Care Coordinator

Company: Beazer Homes
Location: Franklin
Posted on: June 6, 2021

Job Description:

Overview

This position is primarily responsible for responding quickly and courteously to all homeowner calls, requests, and complaints. Coordinates subcontractors and Customer Care Field Representatives with all efforts in assisting homeowners in resolving Customer Care issues.

Company Overview: Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.

Primary Duties & Responsibilities

  • Responds to all incoming homeowner calls.
  • Processes all Customer Care requests.
  • Creates and processes work orders.
  • Is accessible to all field personnel.
  • Maintains continuous correspondence with homeowners and all field personnel.
  • Keeps homeowners files current.
  • Files and posts follow-ups from field representatives on daily basis.
  • Creates and distributes homeowner manuals and walk-through packets.
  • Maintains strong rapport with builders, customer care field representatives and subcontractors.
  • Generates letters to homeowners in timely manner.
  • Attends daily and weekly update meetings.
  • Provides 24 hour homeowner phone call response.
  • Senior position generally has more experience and has greater responsibilities;
  • Resolves more difficult issues by liaising with staff members, other departments, and homeowners;
  • May assist other Coordinator(s);
  • May troubleshoot systems issues;
  • and may develop/generate ad-hoc reports from systems to support Department.
  • Performs other duties assigned by Customer Care Executive.

Education & Experience

  • High school graduate or equivalent.
  • At least two years customer service experience.

Skills & Abilities

  • Detail oriented, and ability to multi-task.
  • Ability to deal with all personality types.
  • Ability to maintain calm and positive attitude.

Technical Knowledge & Experience

  • Computer proficiency, knowledge of Windows or comparable computer software desirable.

Physical Requirements

  • Typical Office Environment

Additional Responsibilities The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.Personal Information Collection Notice for Job ApplicantsIn order to process your application, we will ask you to create an account and provide us with certain personal information, including your identification data (e.g. name, date of birth, driver's license number, contact details), education information, and professional and employment history. If you have any questions about our privacy policy or would like to learn more, please visit Beazer.com/privacy, which includes a link to an additional notice for California residents and which link can also be visited directly at Beazer.com/Californiaprivacy.

Equal Opportunity Employer

Keywords: Beazer Homes, Franklin , Customer Care Coordinator, Other , Franklin, Tennessee

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