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Guest Services Supervisor

Company: The Harpeth, Curio Collection by Hilton
Location: Franklin
Posted on: June 6, 2021

Job Description:

Guest Services Supervisor

Competitive + Benefits

Harpeth Hotel, a Curio by Hilton, Franklin 37064

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 18 properties and have ambitious development and growth plans.

Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.

It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to 're-define hospitality'.

Benefits Package


  • -Competitive Salary

  • -Team Member Hotel Discount Program

  • -Uniforms Provided

  • -Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options

  • -Paid PTO beginning after ninety (90) days of employment

  • -401K after six (6) months of employment with employer matching

  • -Team Member Awards and Recognition programs throughout the year

  • -Food and Beverage Discounts

  • -Tuition Reimbursement


You

You will never falter on striving for exceptional quality and standards. You will understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You will be methodical and have high expectations of yourself and others. You will demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.
The Role

As 'Guest Services Supervisor' you will be on the front line, delivering on our mission!

You will be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What's in a day's work?

  • -Top quality Customer service

  • -First point of contact for our guests

  • -Work effectively with the team and other departments

  • -Supervising and training the team

  • -Checking guest in and out, processing payments

  • -Good knowledge of the hotel facilities and services we offer

  • -Maximizing revenue through upsells and room sales

  • -Administration and Technology savvy

  • -Available to work when the team and customer needs you


The Harpeth Hotel, a Curio Collection by Hilton, will find its home in beautiful downtown Franklin, TN.

Nestled between Second Avenue and the banks of the Harpeth River, guests will be within walking distance of the city's historic Franklin Square, shops, restaurants and entertainment venues.

Franklin's only lifestyle hotel will provide an upscale restaurant, bar and lounge with an unmatched dining experience. A European style street caf will offer more than your ordinary coffee shop. A stunning ballroom and tech-forward boardroom will provide guests the perfect space for corporate meetings and social events alike.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Keywords: The Harpeth, Curio Collection by Hilton, Franklin , Guest Services Supervisor, Other , Franklin, Tennessee

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