Treatment Coordinator

Company: Sothern Oral and Facial Surgery
Location: Franklin
Posted on: November 14, 2021

Job Description:

We are an elite oral surgery practice that has a commitment to exceptional care for patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve ours and the surrounding communities with all of their oral surgery needs. Previous oral surgery experience a plus but not required. The role of the Treatment Coordinator is critical to the success of the surgeon to provide exceptional patient care resulting in the best clinical outcomes and meets the needs of our patients. Treatment Coordinators provide a variety of patient care and office duties as described below. Role and Responsibilities The Treatment Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices. -- Provide concierge level customer service while interacting with patients, referring offices and team members over the phone, in person, or via electronic communication -- Successfully work individually and/or in a team environment -- Attention to detail is a must when updating and maintaining patient insurance information -- Maintains doctor schedule to ensure efficient use of the doctor's time -- Partner with clinical team to ensure excellent patient experience -- Adhere to deadlines and prioritize work against the patient schedule -- Collect payments from patients in an effective and professional manner -- Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis -- Ability to effectively communicate treatment options and associate costs to the patient -- Understanding of dental terminology is necessary -- Maintain confidentiality of all information in accordance with HIPAA -- Performs other related duties as assigned Qualifications and Education Requirements -- Minimum of 1-year customer service experience required -- Medical or dental experience preferred -- Highschool diploma or equivalent required Preferred Skills -- Friendly, inviting and professional personality and presence -- Basic office skills such as typing and filing -- Good organizational skills -- Attention to detail -- Leadership and problem-solving skills required -- Effective communication skills Ability to work cross functionally with other team members CORE BENEFITS & WELLNESSMedical (including Virtual Care), Dental, and Vision CoverageEmployee Assistance Program (EAP)Uniforms/Scrubs providedFINANCIAL WELL-BEINGCompetitive pay, Bonus potential, and annual merit reviews401(k) Plan w/Company MatchHealth Savings Account (HSA) with HDHP health plansLIFE INSURANCEBasic and Supplemental Life InsuranceSpouse and Child Life InsuranceTIME OFF, DISABILITY AND LEAVE OF ABSENCEPaid Vacation (Starting at 2 weeks) and 6 Annual Paid HolidaysEmployer Sponsored Short Term Disability (Medical Leave - including maternity leave)Long Term Disability Plan PI153211162

Keywords: Sothern Oral and Facial Surgery, Franklin , Treatment Coordinator, Other , Franklin, Tennessee