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Group Commissions Clerk

Company: Loews Hotels Business Services Center
Location: Franklin
Posted on: November 22, 2021

Job Description:

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.The Group Commissions Clerk is an integral contributor to the billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member calculates and submits for payment all group commissions owed to our valuable third party meeting planners for placing group business at our hotels. Timeliness and accuracy of the work performed by the Group Commissions Clerk is critical. This team member is the first point of contact for our third party partners and hotel sales leaders for all matters related to advance and final group commissions payments. Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Group Commissions Clerk reports to the Billing Services Manager.Job Specific Duties

  • Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices
  • Calculates and submits for payment all prepaid and final group commissions owed to third party planners and corporate partners
  • Reconciles and maintains worksheet of commissions expense to ensure proper accruals are recorded each accounting period
  • Collaborates with other Billing Services and hotel team members to resolve any discrepancies
  • Maintains strong relationships with hotel Finance, Sales, and Conference Services team members to ensure client needs are understood and met
  • Ensures all hotel and vendor inquiries are researched and responded to with high sense of urgency
  • Accountable for achievement of metricsand targets associated with the position
  • Regular attendance in conformance with standards
  • May be required to work varying schedules to reflect business needs
  • Required to attend all training sessions and meetings
  • Ability to perform "Physical Requirements" as explained below
  • Other duties as assignedQualifications
    • Ability to work cooperatively with others
    • Ability to maintain confidentiality
    • Ability to read, write and speak English effectively
    • Ability to communicate effectively both written and verbally
    • Ability to work effectively, maintain composure and make decisions in stressful situations
    • Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
    • Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
    • Proficiency in windows-based computer programs to include e-mail, internet and word processing applications
    • Strong computer skills and ability to learn new computer applications
    • General knowledge of mathematics and accounting principlesPreferred:
      • Education: High School Diploma or GED equivalent
      • Experience: 1-2 years customer-facing work experience in a hospitality or finance environmentJob Type: Full-timeBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Employee assistance program
        • Flexible schedule
        • Flexible spending account
        • Health insurance
        • Life insurance
        • Paid time off
        • Tuition reimbursement
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridayCOVID-19 considerations:Hybrid Work Schedule: 50/50 Work from home/In-officeExperience:
            • billing: 1 year (Preferred)Work Location: One location

Keywords: Loews Hotels Business Services Center, Franklin , Group Commissions Clerk, Other , Franklin, Tennessee

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