Pastoral Support Specialist (Full Time)

Company: Educational Media Foundation - K-LOVE & Air1
Location: Franklin
Posted on: November 23, 2021

Job Description:

Overview Thousands of K-LOVE & Air1 listeners reach out to our Pastoral Care team over the phone, through email and social media, looking for prayer and spiritual support. Our team of Pastoral Support Specialists support our pastors, by serving as the first contact for callers, offering support and prayer. The environment is high energy, fast-paced and fast-changing. If you feel called to prayer ministry and love praying with others and bringing encouragement into people's lives, this might be the position for you! FT Shift Hours:Sunday - Thursday 2:00 PM - 10:30 PM Tuesday - Friday 5:30 AM - 1:00 PM, Saturday 6:00 AM - 2:30 PMTuesday - Saturday 3:00 PM - 11:30 PMSunday 8:00 AM - 4:30 PM, Monday - Thursday 5:30 AM - 2:00 PM *Must be able to work holidays as needed. Pay Rate: $15-16/hr + benefits We offer a rich benefits package including medical, dental, vision, matching 401K, generous paid vacation, sick and holiday. In addition, you will enjoy the ability to pray openly, free access to LinkedIn Learning platform, meaningful work relationships and more. Location: On-site in Franklin, TN Responsibilities As a Pastoral Support Specialist, here are a few things you'd be doing... Answer pastoral phone calls and complete initial intake and assessment. (on average about 40 calls/day)Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.Pray with callers without counseling, advising or rebuking. For liability reasons, this position does NOT do any pastoral counseling at all.Provide caller resources and scripture to assist them in their situation.Demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.From a pastoral support perspective, respond to email, social media and other communication from listeners. Qualifications Here's what we're looking for... 2+ years of experience within some sort of prayer ministry required. (i.e. Church, school, etc.)Solid understanding of scripture and demonstrate strong knowledge of God's word.Must be able to demonstrate discernment on spiritual issues and have excellent listening skills. Excellent interpersonal and communication skills. Strong computer skills; knowledge of MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn EMF-specific systems. Minimum keyboard speed of 45 WPM. Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence. Familiarity to Christian/Biblical approach to spiritual care services a plus.Associates degree (or higher) in biblical studies, theology or equivalent a plus!Candidates within commute distance of Franklin, TN preferred.VALUES FIT is top priority. Do our values align with yours? Mission, Beliefs & Values. This employer uses E-Verify. Empathy, compassion, Bible, Church, Ministry, phone, call center, crisis, prayer, christian jobs PDN-94ccbfbf-3ab9-4b33-93d9-f10838eaafc7

Keywords: Educational Media Foundation - K-LOVE & Air1, Franklin , Pastoral Support Specialist (Full Time), Other , Franklin, Tennessee