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Patient Support Specialist FULL TIME

Location: Franklin
Posted on: January 6, 2022

Job Description:

Job DetailsJob LocationCool Springs Center - Franklin, TNPosition TypeFull TimeEducation Level4 Year DegreeTravel PercentageUp to 25%Job CategoryAdmin - ClericalJOB SUMMARYOur Patient Support Specialists are the first impression to our patients, whether they are just starting IV therapy or continuing therapy they have been receiving elsewhere. Patients and physicians have other choices and we want them to choose IVX Health!ESSENTIALFUNCTIONSServe patients by scheduling their infusion visits, maintaining EMR records, accounts and greeting them for their appointmentKeep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying nurses of patient arrivalComfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies.Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completelyMaintain patient accounts by obtaining, recording, and updating insurance and personal financial informationProtect patient rights by maintaining confidentiality of personal and financial informationMaintain operations by following processes, procedures and reporting necessary changesAccept deliveries and route them to appropriate departments.Answer incoming calls.Contribute to team effort by accomplishing related tasks as neededPrepare rooms for infusions or injectionsRestock supplies as neededFrom time to time, based on certification/license scope of practiceMay provide intake upon arrival to include taking vitals, medical reconciliation and health historyReview charts and reach out to providers as needed to verify or validate patient ordersWork at multiple facilities within the market as neededCOMPETENCIESProficiency with standard office software application (Outlook, Microsoft Office--)Detail OrientedAbility to multi-task and work across the organizationExcellent communication and interpersonal skillsStrong analytical thinking and problem-solving skillsEnjoys interacting with patients, nurses, and other healthcare professionalsEnjoys creating a friendly and hospitable atmosphereGood at coordinating with other to meet collective goalsProactive and optimisticEDUCATION / EXPERIENCEHigh School Diploma or Equivalent2-3 years of clerical/administrativeexperience, preferably in a healthcare/medical settingMedical Assistant, Certified Nursing Assistant and LPN/LVN (preferred)

Keywords: IVXPRESS INC, Franklin , Patient Support Specialist FULL TIME, Other , Franklin, Tennessee

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