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Enrollment Specialist

Company: EDSI
Location: Franklin
Posted on: January 9, 2022

Job Description:

Job Descriptions:Scope of Position: This position provides an array of intake, eligibility, orientation, outreach, and case management services across the Northern Middle Tennessee region. Essential FunctionsFacilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placementCounsel, motivate, and encourage jobseekers in advancing employment and training goalsPerform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement to include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged participants, and assistance with securing needed documentationConduct timely, accurate, and complete eligibility determination for program applicantsEnsure 100% eligibility verification of all program applicants prior to registration/enrollmentAssist staff in communicating eligibility criteria, including packet/application submission, and income verificationDevelop, demonstrate, and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy, as well as pertinent law, regulations, and legislation Conduct partner orientations on program eligibility requirements, services, and JOBS4TNEnsure timely, accurate, and complete data input for enrollmentsCommunicate information gathered in intake meetings with appropriate staffProvide computer assistance to customers to complete client profile on JOBS4TN and other online resourcesFacilitate program orientation sessions to create a motivating, informative, and supportive transition to program enrollmentsMeet multiple, concurrent deadlinesEmploy various methods to ensure recruitment goals are achieved; recruit applicants through proven recruitment and outreach strategies such as satellite sites, job fairs, social service organizations, career exploration events, schools and other potential referral sourcesCoordinate regularly scheduled intake and eligibility sessions across the Northern Middle American Job Center locationsBuild a professional one-on-one working relationship with participants during outreach/intake Document all participant contacts and activities in case notes and ensure that contacts are made as requiredRequired Experience:Education and Experience RequirementsAbility to prioritize tasks, document visits and contacts, and maintain flexibilityProven verbal and written communication skillsAttention to detail and proficient in Microsoft Office Suite requiredHigh school diploma required; College degree or equivalent experience preferredCustomer service experience requiredMust have a valid drivers license, clean driving record and reliable transportationKeyword: Case Management,Customer Service,travel,multiple locationsFrom: EDSI

Keywords: EDSI, Franklin , Enrollment Specialist, Other , Franklin, Tennessee

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