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Instructional Designer - Telecommute

Company: UnitedHealth Group
Location: Franklin
Posted on: January 12, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Part of Optum Enterprise Training, our team breaks the mold on traditional design. As a team, we constantly consult on the needs, fill in gaps as needed regardless of roles, and remain proactive and agile in our approach. We leverage the individual areas of expertise of each team member to ensure that our end product meets our standard levels of excellence. As a team, we work side-by-side in our development processes. We work in the moment, collaborating and partnering with every step.

This position is for an Instructional Designer to work with the OptumInsight Learning Services team, primarily supporting the Subrogation business, part of Non-Clinical Payment Integrity. Chief responsibilities of this position will be to design, develop and update engaging learning events that supports the Subrogation business unit.

This role requires collaboration with business partners and other training resources to ensure the appropriate programs, courses, and measurements are in place. They will translate analysis into workable, engaging, and interactive learning modules for classroom, virtual, and computer-based delivery. In addition, they may be responsible for conducting train the trainer sessions on newly created content and programs for the delivery staff.

In this role, the instructional designer will work closely with the Operational Teams to identify training opportunities and implement strategies to design, develop, and deliver that training to make the staff more efficient. Additionally, they will network across other areas of Optum to broaden their knowledge base and expand the training offering.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
Instructional Design and Development - 65% Follows industry standard design process model(s) for assigned projects
Anticipate customer needs and proactively develop solutions to meet them
Perform medium sized needs and audience analyses with segment teams supported
Develop learning assessments/quizzes/proficiency tests/knowledge checks for use before or during training delivery and tools/resources for evaluating/measuring post-training learning effectiveness (e.g., scenarios, case studies, knowledge checks, assessments, performance exams, surveys, focus groups, etc.)
Works with Articulate, Camtasia, or other similar tools to design, develop and deploy engaging learning events
May provide mentoring/support for junior team members
May participate in internal Quality Assurance review process
Reviews and applies learner, instructor, and other feedback into design work to improve learner experience and/or improve performance metrics

Project Management - 20% Manage end to end lifecycle of small and medium sized projects
Run multiple projects concurrently
Develop, document, and communicate project plans for assigned projects (e.g., in-scope/out-of-scope elements, timeframes, resources, roles/responsibilities, priorities, feasibility analyses, risks/assumptions)
Continuously engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps, business issues (e.g., quality data, production data), specific knowledge, skills, behaviors needed to achieve desired performance levels

Learning Management System Administration - 10% Performs Learning Management System (LMS) administration functions
Runs and provides reporting of attendance, hours, and performance

Other duties as assigned - 5%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
3+ years of Instructional Design experience including instructor-led training in a corporate environment for the classroom and virtually, designing user guides, participant/facilitator guides, and job aids
Experience designing computer-based training using Articulate, Camtasia or similar authoring tool
Experience creating and editing audio and/or video
Experience with learning management systems
Experience in leading small to medium-scale development of curriculum, including classroom, webinar, and computer-based training modules
Project Analysis experience
Project Management experience
Proven track record of utilizing adult learning principles to design effective, engaging, and innovative learning solutions
Proven record of excellent time management, organizational, prioritization skills, and demonstrated agility (ability to manage multiple/competing priorities & wear multiple hats)
Dynamic verbal and written communicator, create and maintain a collaborative work environment with critical business partners, ability to garner the buy in of multiple areas
Ability to deal with ambiguity (writing content on topics you are not the expert, leverage development and escalation process(s), SMEs, process documents etc. for content and media)
Preferred Qualifications:
Undergraduate Degree
Storyline experience
Camtasia experience
Experience creating processes, guidelines, and procedures for training organizations
Experience in Process mapping/documentation
Experience supporting claims, insurance, and/or medical billing organizations
Experience working within large matrix organizations with international business partners
Experience working with the Subrogation business

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $53,300 to $95,100. The salary range for Connecticut / Nevada residents is $58,800 to $104,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Instructional Design, Instructional Designer, Instructor-led Training, Articulate, Camtasia, Storyline, Project Analysis, Project Management, Curriculum Development, Computer-based Training, Bachelor's Degree, Telecommute, WFH, Work From Home, WAH, Work At Home

Keywords: UnitedHealth Group, Franklin , Instructional Designer - Telecommute, Other , Franklin, Tennessee

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