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Call Center Representative

Company: Compunnel
Location: Franklin
Posted on: June 24, 2022

Job Description:

Job Title: Call Center Representative Location: 830 Crescent Centre dr, Franklin TN 37067 Duration: 12+ months contract Pay Rate: $14/hr on W2 (without benefits) Job Description Job Responsibilities: Answer inbound and outbound calls, chats, emails, and texts to assist customers. Effectively multi-task while managing constant interactions. Identify and assess customer needs, to resolve customer issues and ensure superior customer satisfaction. Use trained methods and tools to provide customers with accurate, valid, and complete information. Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions. Build personal connections and establish trusting relationships to ensure customer retention and maintain customer loyalty. Follow and promote all company policies, guidelines, procedures, and expectations. Maintain the safety and security of customer information. Meet and exceed goals and standards of performance. Complete additional tasks as business needs permit. Job Requirements:

  • Minimum Requirements 1+ years of experience working in Call center environment Must possess -strong -communication (verbal, listening, and written) and interpersonal skills. Excellent computer and typing skills. Must demonstrate -strong -problem solving and multi-tasking skills in a fast paced environment. Must have ability to handle and resolve conflict positively. Must be able to work both independently and as a team. Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong -customer service skills, including courteous telephone etiquette and professionalism Strong -oral, interpersonal and communication skills Education High School Diploma or equivalent Reet Kaur Compunnel Staffing

Keywords: Compunnel, Franklin , Call Center Representative, Other , Franklin, Tennessee

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