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Operations Associate

Company: Prime Health Services
Location: Franklin
Posted on: June 25, 2022

Job Description:

The Operations Associate reports to the Chief Operations Officer and serves in a multifunctional role providing clerical support across several operational departments including: Receptionist, Panel Building, Data Integrity, and Medical Access. This position has a strong emphasis on the receptionist job duties and requires a strong customer focus, attention to detail/accuracy, time management, and flexibility. The Operational Associate plays an integral role in ensuring quality service delivery to both internal and external customers.Essential Job Functions NOTE: the Operations Associate may be assigned to perform the duties of any or all of the following functions in addition to other duties as assigned. However, the main focus of this position will be the receptionist job functions: 1. Receptionist:Greets visitors, vendors, clients, etc.; orders and stocks office, cleaning, toiletry, and coffee supplies; maintains / cleans break areas - coffee machines, refrigerators, microwaves, oven, and sink/counters; answers main company phone, routes calls, and distributes incoming faxes / mail and/or packages; orders meals for scheduled vendor/client meetings and ensures conference rooms are set up/clean2. Data Integrity:Calls 125+ provider offices per day and researches via internet to verify/obtain their accurate demographics and updates PHS database with changes; monitor and respond to emails from providers with demographic updates and make changes in the PHS database; answers questions and/or routes provider/office staff questions to appropriate staff/management3. Panel Building:Receives, logs, builds, and maintains accurate medical provider panels (worksite posters) for PHS workers' compensation clients; confirms, validates, and updates provider, facility, and hospital demographics; completes and logs all Client requests 4. Medical Access Associate (MAA):Locates participating California Medical Provider Network (MPN) providers for injured workers of PHS Clients; coordinates with the injured workers' adjusters / nurse case managers to schedule appointments for the injured workers; includes faxing paperwork, confirming appointments, and communicating details to the requesting party; understands regulations of California MPN and tracks all physician appointments in Phoenix; responds within 24 hours to all calls, faxes, or messages; works with Data Integrity to update provider demographics and with Provider Relations regarding providers who are no longer accepting Workers' Compensation patients

Must possess a High School Diploma or GED; an Associate's or Bachelor's Degree in Business or related field of study from an accredited college or university is preferred2 years of clerical / customer service work experience in a health care related environmentDemonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)CompetenciesAbility to function effectively in a deadline driven environmentExcellent communication skills (written and oral) and the ability to effectively, concisely, and logically exchange information Organized, detailed focused, and ability to multi task Demonstrate tact, diplomacy, and confidentiality when dealing with others and managing sensitive issuesPhysical RequirementsThis is a sedentary role, however while performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. Some light lifting may be required (i.e., the ability to lift files, open filing cabinets and bending or standing on a stool as necessary). Who We ArePrime Health Services is a national medical cost containment company offering a PPO network to the workers' compensation, group health, corrections, and auto liability markets. Our preferred provider network has been expanding since 2001 and now has over 800,000 medical providers and health care facilities nationwide with over 900,000 locations. The Prime Health Services PPO Network is available to insurance carriers, third-party administrators (TPAs), self-insured employers, governmental entities, corporations, and associations.We look for candidates who build a culture of teamwork and positive results. To be successful at Prime, you need to be forward-thinking, have an innovative spirit, be empowered to do your job well, act collaboratively, and be reliable. We're a company on the move and strive for excellence in everything we do!If this sounds like you, please submit your application today or pass this along to anyone who is searching for their next role with a growing company.PI181069907

Keywords: Prime Health Services, Franklin , Operations Associate, Other , Franklin, Tennessee

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