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Customer & Client Relations Representative

Company: Southern Event Management, Inc
Location: Franklin
Posted on: June 25, 2022

Job Description:

At Southern Event, we enable our clients to create meaningful connections with their audiences through the use of personalized, face-to-face campaigns. In a nearly all-digital world, this kind of human connection is a valuable tool for reaching customers, keeping relationships alive, and reaching new audiences for a variety of different types of businesses. As a Customer & Client Relations Representative, you will work with some of the best direct marketing and sales agents in the country to deliver high-value, long-term customers.
We're seeking an enthusiastic and excited Customer & Client Relations Representative to join our growing team. If you like to work autonomously and take ownership of your work, then we invite you to apply and come share your skills with Southern Event Management!
What Your Typical Day Will Look Like---

  • Manage customer's expectations throughout enrollment, demonstrations, and sales process
  • Direct the quality control team, ensuring orders are checked and of standard before their ship date
  • Work one on one with customers to engage new customers
  • Manage several customer accounts with the prime focus being on the technology and telecommunication industries
  • Responsible for on-time delivery to the customers
  • Manage CRM tech tools for customer information
  • Process, finalize, and print customer information
  • Maintaining all current customer accounts
  • Providing upgrades
  • Acquiring new customer accounts
  • Providing a high level of customer service
  • Handling conflict resolution
  • Work a F/T schedule - 42 hours a week - weekends required
    What Success Looks Like in This Role?
    • You should have a basic understanding of sales practices and proven experience reaching a sales quota
    • Having experience with meeting productivity standards and successful behaviors
    • Possessing strong verbal and written communication skills and feeling energized by conversations with others
    • Be comfortable spending your workday speaking with others
    • Own a consistent track record of success in B2B sales and/or selling to other salespeople
    • Having the desire to experience and learn about new products and industries
    • You are resourceful, take ownership, and have the ambition to succeed independently (extra points if you have a proven track record)
    • Be Knowledgeable or have familiarity with technical platforms like SaaS products (i.e Hubspot, Salesforce, etc.)

Keywords: Southern Event Management, Inc, Franklin , Customer & Client Relations Representative, Other , Franklin, Tennessee

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