Outside Property Claim Representative - New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Franklin
Posted on: August 5, 2022
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That s the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$58,100.00 - $95,800.00Target Openings3What Is the
Opportunity?New Things on the Horizon! Potential for a $5,000
sign-on bonus!Under moderate supervision, this position is
responsible for the handling of first party property claims
including: investigating, evaluating, estimating and negotiating to
ensure optimal claim resolution for personal or business claims of
moderate severity and complexity. Handles claims and other
functional work involving one or more lines of business other than
property (i.e. auto, workers compensation, premium audit,
underwriting) may be required. Provides quality claim handling
throughout the claim life cycle (customer contacts, coverage,
investigation, evaluation, reserving, negotiation and resolution)
including maintaining full compliance with internal and external
quality standards and state specific regulations. As part of the
hiring process, this position requires the completion of an online
pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration. This position is based 100% remotely and may
include a combination of mobile work and/or work from your primary
residence.What Will You Do?Handles 1st party property claims of
moderate severity and complexity as assigned.Completes field
inspection of losses including accurate scope of damages,
photographs, written estimates and/or computer assisted
estimates.Broad scale use of innovative technologies.Investigates
and evaluates all relevant facts to determine coverage, damages and
liability of first-party property damage claims (including but not
limited to analyzing leases, contracts, by-laws and other relevant
documents which may have an impact), damages, business interruption
calculations and liability of first-party property claims under a
variety of policies. Secures recorded or written statements as
appropriate.Establishes timely and accurate claim and expense
reserves.Determines appropriate settlement amount based on
independent judgment, computer assisted building and/or contents
estimate, estimation of actual cash value and replacement value,
contractor estimate validation, appraisals, application of
applicable limits and deductibles and work product of Independent
Adjusters.Negotiates with multiple constituents, i.e.; contractors
or insured s representatives and conveys claim settlements within
authority limits.Writes denial letters, Reservation of Rights and
other complex correspondence.Properly assesses extent of damages
and manages damages through proper usage of cost evaluation
tools.Meets all quality standards and expectations in accordance
with the Knowledge Guides.Maintains diary system, capturing all
required data and documents claim file activities in accordance
with established procedures.Manages file inventory to ensure timely
resolution of cases.Handles files in compliance with state
regulations, where applicable.Provides excellent customer service
to meet the needs of the insured, agent and all other internal and
external customers/business partners.Recognizes when to refer
claims to Travelers Special Investigations Unit and/or Subrogation
Unit.Identifies and refers claims with Major Case Unit exposure to
the manager.Performs administrative functions such as expense
accounts, time off reporting, etc. as required.Provides multi-line
assistance in response to workforce management needs; including but
not limited to claim handling for Auto, Workers Compensation,
General Liability and other areas of the business as needed.May
provides mentoring and coaching to less experienced claim
professionals.May attend depositions, mediations, arbitrations,
pre-trials, trials and all other legal proceedings, as needed.CAT
Duty This position will require participation in our Catastrophe
Response Program, which could include deployment away for a minimum
of 16 days (includes 2 travel days) to assist our customers in
other states.Must secure and maintain company credit card
required.In order to perform the essential functions of this job,
acquisition and maintenance of Insurance License(s) may be required
to comply with state and Travelers requirements. Generally,
license(s) must be obtained within three months of starting the job
and obtain ongoing continuing education credits as mandated.On a
rotational basis, engage in resolution desk technical work and
resolution desk follow up call work.This position requires the
individual to access and inspect all areas of a dwelling or
structure, which is physically demanding requiring the ability to
carry, set up and climb a ladder weighing approximately 38 to 49
pounds, walk on roofs, and enter tight spaces (such as attic
staircases and entries, crawl spaces, etc.). While specific
territory or day-to-day responsibilities may not require an
individual to climb a ladder, the incumbent must be capable of
safely climbing a ladder when deploying to a catastrophe which is a
requirement of the position.Perform other duties as assigned.What
Will Our Ideal Candidate Have?Bachelor's Degree preferred.General
knowledge of estimating system Xactimate preferred.Two or more
years of previous outside property claim handling experience
preferred.Interpersonal and customer service skills -
AdvancedOrganizational and time management skills- AdvancedAbility
to work independently - IntermediateJudgment, analytical and
decision making skills - IntermediateNegotiation skills -
IntermediateWritten, verbal and interpersonal communication skills
including the ability to convey and receive information effectively
-IntermediateInvestigative skills - IntermediateAbility to analyze
and determine coverage - IntermediateAnalyze, and evaluate damages
-IntermediateResolve claims within settlement authority -
IntermediateValid passport preferred.What is a Must Have?High
School Diploma or GED required.A minimum of one year previous
outside property claim handling experience or successful completion
of Travelers Outside Claim Representative training program
required.Valid driver's license required.What Is in It for
You?Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.Retirement: Travelers
matches your 401(k) contributions dollar-for-dollar up to your
first 5% of eligible pay, subject to an annual maximum. If you have
student loan debt, you can enroll in the Paying it Forward Savings
Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.Paid Time Off: Start your career at Travelers
with a minimum of 20 days Paid Time Off annually, plus nine paid
company Holidays.Wellness Program: The Travelers wellness program
is comprised of tools and resources that empower you to achieve
your wellness goals. In addition, our Life Balance program provides
access to professional counseling services, life coaching and other
resources to support your daily life needs. Through Life Balance,
you re eligible for five free counseling sessions with a licensed
therapist.Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email so we may assist you.Travelers reserves the right to fill
this position at a level above or below the level included in this
posting.To learn more about our comprehensive benefit programs
please visit 0
Keywords: The Travelers Companies, Inc., Franklin , Outside Property Claim Representative - New Hire Bonus, Other , Franklin, Tennessee
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