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Admissions Coordinator (FT - Night Shift)

Company: APEX Recovery Rehab
Location: Franklin
Posted on: September 22, 2022

Job Description:

APEX Recovery LLC, an innovative and integrative treatment center, has an exciting career opportunity for individuals seeking to gain professional experience in behavioral health in the substance use, chemical dependency industry. We are seeking candidates, with the necessary skills to apply for our position as Admissions Coordinator for overnight shift.Job Summary:The Admissions Coordinator will report directly to the Director of Admissions and will be responsible for establishing and maintaining positive relationships with potential admits and referral sources. Admission Coordinator will provide a professional evaluation of Apex services to potential clients and/or family members. This includes taking calls, accepting inquiries from individuals referred to Apex, explaining services and related costs, conducting telephonic intakes, processing payment and providing guidance on federal regulations.Qualifications:

  • Bachelor's Degree in Social Work, Sociology, Psychology, or other Human Services related field; LADC, CADAC or equivalent registration is preferred.Two years' experience working in call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare / Hospital Admissions / sales / customer service environment is required.At least 2 years of experience in Behavioral Health, preferably in addiction and recovery.Computer proficiency: strong keyboarding skills and the ability to multi-task (type and talk). Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast-paced environment.Ability to multi-task and achieve metric goals at a high level with or without direct supervision.Passion to play an integral role in the over-arching success of the mission of Apex Recovery, LLC.Excellent problem solving and decision-making skills.Understanding of insurance companies and verification of insurance benefits is a plus.Excellent customer service and communication skills are required.
  • Attention to detail, good writing and proofreading skills.
  • Ability to maintain regular and timely attendance.Responsibilities:
    Efficiently answer, initiate and handle inquiries from clients and support group members referred to Apex via methods including but not limited to inbound calls, outbound calls, web inquiries, and online inquiries.Coordinate intake process, including completing pre-screening, assessments, payment arrangement and processing, and scheduling.Ensure compliance with The Joint Commission, State, Federal and referral/intake regulatory requirements for behavioral health and addiction recovery centers.Ensure maximum reimbursement through participation in insurance verification and authorization process.Effectively follow-up with pending clients, at specified time intervals.Meet or exceed individual KPI's.Exercise effective use of soft skills, including but not limited to active listening, questioning.techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing.Maintain comprehensive working knowledge of Agency contractual relationships and ensure that clients are admitted according to contract provisions.Represent the program and company within the community through outreach and business development.Participate in the afterhours on-call schedule as assigned by the leadership team.The job duties listed above should not be construed as an exhaustive list of all job duties required. Other duties will be assigned as need arises and according to programmatic need.Apex Recovery offers a variety of benefits to full time employees, including: Health, Dental, Vision Insurance, 401(k), Paid Sick Time, and Accrued Vacation.Apex Recovery, LLC. is an Equal Opportunity Employer.

Keywords: APEX Recovery Rehab, Franklin , Admissions Coordinator (FT - Night Shift), Other , Franklin, Tennessee

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