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IT Application Support- REMOTE

Company: Net2Source
Location: Franklin
Posted on: November 16, 2022

Job Description:

Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.

Role: IT Application Support

Location: Franklin, TN (Remote)

Duration: 6+ Month Contract (Extendable)

The IT Specialist, Application Support role delivers quality application support services to our business. This support entails responding quickly to our application related incidents, clarifying and recreating reported issues, identifying and verifying potential bugs, and documenting the findings for resolution by development staff. Other responsibilities include performing a routine checklist, UAM, monitoring key services, and weekly status meetings and reporting to management. In all cases, the key responsibility of this position is to take ownership of the reported issues, maintain the continuity of support to the users, and keep zero application downtime. Most of the required responsibilities associated with this position are driven by Cherwell standard incident and change management tool.


Provide a quality application support to the business

Resolution of assigned incident tickets

Proactive monitoring of incoming incident tickets and, where appropriate, self-assignment of tickets

Liaison with business partners and software vendor to resolve their application related issues, problems and requests

Own, and manage to completion, assigned tasks and projects

Understand expectations (SLA's) that were set with business and clients and recognize when issues/events may need escalation

Communicate clearly both verbally and in written form


At least 2 years of experience working in a customer service-oriented framework

At least 2 years of experience with IT help desk practices and incident management

Microsoft Office Experience

Moderate knowledge of application support discipline

Troubleshooting both hardware and software-based issues

Knowledge of general IT process and audit mechanisms

Tactical Planning

IT Compliance Principles

Ability to work within a project scope and timeline


Prashant Singh

Sr. Account Manager - Enterprise Business

Net 2 Source Inc.

Direct # (201) 285-5087 - Board # (201) 340-8700 Ext. 509 - Fax: (201) 221-8131

Corp. HQ's : 317 George St., Suite 220, New Brunswick, NJ 08901



Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

  • America's Most Honored Businesses (Top 10%)
  • Awarded by USPAAC for Fastest Growing Business in the US
  • 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
  • Fastest 50 by NJ Biz (2020, 2019, 2020)
  • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
  • Top 100 by Dallas Business Journal (2020 and 2019)
  • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
  • 2019 Spirit of Alliance Award by Agile1
  • 2018 Best of the Best Platinum Award by Agile1
  • 2018 TechServe Alliance Excellence Awards Winner
  • 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Keywords: Net2Source, Franklin , IT Application Support- REMOTE, Other , Franklin, Tennessee

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