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Front Office Supervisor

Company: Aloft Franklin
Location: Franklin
Posted on: November 19, 2022

Job Description:

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.* Supervise daily shift processes ensuring all team members adhere to standards operating procedures.* Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.* Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.* Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.* Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Job Type: Full-timePay: $18.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* Weekend availabilitySupplemental pay types:* Bonus pay* TipsAbility to commute/relocate:* Franklin, TN 37067: Reliably commute or planning to relocate before starting work (Required)Experience:* Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Aloft Franklin, Franklin , Front Office Supervisor, Other , Franklin, Tennessee

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