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Front Desk Associate

Company: Franklin Embassy Suites
Location: Franklin
Posted on: November 25, 2022

Job Description:

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan to include an option for Daily Pay, 401k Plans, Medical Insurance, Travel Discounts and other benefits and perks so that you can offer your best to our guests. Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.Hotel:Franklin Embassy SuitesFront Desk AssociateFull timeProfile:Telecommute: NoBonus Eligible: NoDirect Reports: NoReports To: Front Office ManagerEquipment: UniformPrimary Purpose:The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.Work Performed:The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments: Check-in and check-out guests; Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions; Handle cash and credit card transactions and process guest accounts; As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant; Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby; Print and distribute Daily Event Sheet, door signs, and reader board signs; Fax and make copies for guests, along with other services of the Business Center; Arrange for sending and receiving of packages; Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and Any and all other work as required to complete the primary purpose of the position.Qualifications:Required Prior Experience:Customer service experiencePreferred Prior Experience:Hospitality industry experience preferredRequired Education:High School Diploma or equivalentPreferred Licenses/ Certification:Valid state driver's license and adhere to all company guidelines regarding moving violations.Required Technology:Use computers and computer systems (including hardware and software) to enter data, or process informationPhysical:Able to lift a minimum of 50lbs occasionallyAble to stand and/or walk for duration of schedule shiftOther:Able to read, write and communicate effectively in EnglishMust be flexible to working days, early mornings, evenings, weekends and holidaysEOE, including disability/vetsEmpleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranosJob Type: Full-timePay: $14.25 - $16.82 per hour

Keywords: Franklin Embassy Suites, Franklin , Front Desk Associate, Other , Franklin, Tennessee

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