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Guest Services Representative - Nashville, TN

Company: Toca
Location: Franklin
Posted on: March 16, 2023

Job Description:

At TOCA Everybody Plays! Headquartered in Costa Mesa, California, TOCA Football, Inc. is the largest soccer center operator in North America, and an official soccer training partner of MLS. We are transforming the soccer experience and building communities that inspire everybody to play. TOCA provides a technology backed, authentic soccer experience on demand, making players better and getting more people to play. This shared TOCA experience is the basis of a global, inclusive TOCA community in which we all share our love of the World's most popular sport.

About the Role:

The TOCA Guest Service Representative is a position that works in coordination with the mission of TOCA. TOCA's mission is to provide quality instruction to enhance the soccer experience for players at all levels from recreational level to the collegiate and professional levels. This is your chance to invest your time into a company that is developing the future of soccer.

We are looking for someone who will represent TOCA as the first person a customer sees and talks to when they walk through the door or call on the phone. This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task. Our Centers are open afternoons and evenings on weekdays; as well as mornings to early evenings on weekends. Hours during the summer vary slightly.

The ideal candidate for this position is a highly motivated person who loves sports, has experience working in a guest facing job and can multitask. Our Guest Service Representatives must be able to work a shift on the weekends along with weekday opportunities including evenings.

Other traits that are desired include having a positive attitude, willingness to be part of a team environment, and a desire to be challenged and stretched beyond your comfort zone.

Job Functions:

  • Scheduling customers via text, email, phone calls, and in person
  • Staying organized across multiple tasks
  • Communicating TOCA's programming and membership model.
  • Greeting customers and making them feel welcome
  • Fielding any questions and inquiries from current and prospective clients
  • Excellent communicator within a team of players, clients, families, and support staff
  • Calling former customers to invite them back to TOCA
  • Responding to voicemails and emails
  • Opening and closing of the Center
  • Tracking inventory and supplies
  • Assisting Center Manager with any and all tasks to maintain operational excellence Experience Fit:
  • Experience working in a guest facing job
  • Experience working with clients and customers of different ages from youth to adult
  • Prior experience within a gym or other bookable training positions is a plus Culture Fit:
  • A passion and knowledge for soccer and sports
  • Positive attitude and outlook within the role
  • Reliable and accountable to perform all functions of the position
  • Problem solver and able to adapt in any situation with clients and through TOCA standards
  • An individual that is teachable, coachable, and a continuous learner
  • Professionalism within the workplace and a positive ambassador for TOCA
  • Excellent oral & written communication skills across a variety of teams and staff
  • Comfortable on multiple technological platforms
  • High character individual that focuses on relationships and enjoys working with people
  • Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients
    TOCA Football is an equal opportunity employer. We celebrate diversity throughout our organization - join the TOCA Family!

    About TOCA:

    TOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA's training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level.

    To learn more, visit

Keywords: Toca, Franklin , Guest Services Representative - Nashville, TN, Other , Franklin, Tennessee

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