Customer Care Advocate

Company: Wesley Financial Group
Location: Franklin
Posted on: March 16, 2023

Job Description:

Customer Care Advocate It's time to push your career to the next level! Enjoy a work environment that leaves you genuinely feeling good about the work you're doing. All with some very unique benefits---New employees receive:MacBook to complete work tasks Opportunity for quarterly bonusesEarned hybrid work schedule based on set performance metricsMatching 401kCompetitive Health InsuranceVery generous paid time offFirst-class onsite fitness center (Nashville office)A culture like no other: food trucks, relaxed team building lounge areas, and the occasional foosball tournamentStructured training to set you up for successAnd much more (listed at the bottom of this posting)...The world is changing - we often seem to find ourselves not just looking for a career that gives us opportunity for growth, but for a career that lets us feel good about the work we do and--- get to have fun doing it!Wesley Financial Group, LLC is a company based in Franklin, Tennessee that helps timeshare owners who have been misled get out of their timeshare. We also have an office in Las Vegas, Nevada.Job Summary:Wesley Financial Group, LLC is looking for a full time Customer Care Advocate to join our team! The way we care for our employees makes us stand out among other organizations. We believe in one team - one mission. We believe in empowering individuals to step into the best version of themselves.Customer Care Advocates hold a client-facing role and are responsible for guiding our clients through the dispute process with the goal of terminating their timeshare ownership. The ideal person for this job is extremely well organized, highly motivated, positive, optimistic, flexible, patient and a team player.Responsibilities:Actively works a dispute throughout the termination process and life of file in the Resolution DepartmentEnsure clients have a full understanding of each step/action of their disputeDraft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership terminationRespond to all emails, calls and chatters in a timely mannerAddress all comments from clients submitted through the feedback form within 24 hours and provide an update through Chatter threadMust retain accurate and up to date client records in SalesforceMust maintain professional and consistent communication with your clients through email, mail, and phone correspondence Requirements:Excellent time management and multi-tasking skillsAbility to work independently and within a groupExcellent communication skills, both written and verbalMust present a positive and professional attitudeExcellent interpersonal skillsAbility to be flexible and adaptableAttention to detailOutcome-oriented/Results-focused2 years of Customer Service experience is preferredAbility to maintain confidence within the sub-departmentAbility to work hard and efficiently, jumping in and helping wherever necessary1-2 years of experience using Google Suite, Microsoft office and SalesforceMust live within 60 miles of Franklin, TNBilingual preferred but not requiredAdditional PERKS for being a Wesley Employee:Leadership training and advancement opportunitiesRobust employee recognition programsAbility to participate in company-wide community outreach programsCompetitive wages and bonusesFun engaging company-wide events and activitiesGenerous PTO9 paid holidays 2 floating holidaysGreat work/life balanceOpen communication - monthly town hall meetingsSpirited and passionate team environment with members who display core values of teamwork and integrityComprehensive benefits package (medical, dental and vision plans, company paid short term disability, life insurance, parental leave and employer funded HSA)A welcome box of Wesley swagPlease include a copy of your cover letter with your application.Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.We can't wait to have you join our team! PI208055012

Keywords: Wesley Financial Group, Franklin , Customer Care Advocate, Other , Franklin, Tennessee