Receptionist
Company: Prime Health Service Inc
Location: Franklin
Posted on: March 17, 2023
Job Description:
Description: The Receptionist reports to the Chief Operations
Officer and serves in a multifunctional role providing clerical
support across several operational departments as listed below. The
Receptionist requires a strong customer focus, attention to
detail/accuracy, time management, and flexibility. The Receptionist
plays an integral role in ensuring quality service delivery to both
internal and external customers. Essential Job Functions NOTE: the
receptionist may be assigned to perform the duties of any or all of
the following functions in addition to other duties as
assigned:
- Receptionist: Greets visitors, vendors, clients, etc.; orders
and stocks office, cleaning, toiletry, and coffee supplies;
maintains/cleans break areas - coffee machines, refrigerators,
microwaves, oven, and sink/counters; answers main company phone,
routes calls, and distributes incoming faxes/mail and/or packages;
orders meals for scheduled vendor/client meetings and ensures
conference rooms and are set up/clean
- Data Integrtiy: Calls 125+ provider offices per day and
researches via internet to verify/obtain their accurate
demographics and updates PHS database with changes; monitor and
respond to emails from providers with demographic updates and make
changes in the PHS database; answers questions and/or routes
provider/office staff questions to appropriate
staff/management
- Panel Building: Receives, logs, builds, and maintains accurate
medical provider panels (worksite posters) for PHS workers
compensation clients; confirms, validates, and updates provider,
facility, and hospital demographics; completes and logs all Client
requests
- Medical Access Associate (MAA): Locates participating
California Medical Provider Network (MPN) providers for injured
workers of PHS Clients; coordinates with the injured workers
adjusters / nurse case managers to schedule appointments for the
injured workers; includes faxing paperwork, confirming
appointments, and communicating details to the requesting party;
understands regulations of California MPN and tracks all physician
appointments in Phoenix; responds within 24 hours to all calls,
faxes, or messages; works with Data Integrity to update provider
demographics and with Provider Relations regarding providers who
are no longer accepting Workers Compensation patients
- Data Quality Analyst: Ensures that audits, processes, and
projects are current and completed accurately and timely; performs
audits (Client contracts and partner networks) to ensure adherence
with stated goals, objectives, and data validation requests;
identifies utilization /savings trends; and communicates audit
results effectively to all levels of management
- Data/Contract Entry: Enters the demographic and reimbursement
information from provider contracts, scans, files, and completes
minor reporting analysis; ensures welcome packets are sent to
providers joining the PHS network; assists with outgoing mail
campaigns; and assists with priority roster loads Requirements:
Education and Experience
- Must possess a High School Diploma or GED; an Associates or
Bachelors Degree in Business or related field of study from an
accredited college or university is preferred
- 2 years of receptionist / customer service work experience in a
health care related environment
- Demonstrated proficiency in Microsoft Office Suite (Word,
Excel, PowerPoint, Outlook) Competencies
- Ability to function effectively in a deadline driven
environment
- Excellent communication skills (written and oral) and the
ability to effectively, concisely, and logically exchange
information
- Organized, detailed focused, and ability to multitask
- Demonstrate tact, diplomacy, and confidentiality when dealing
with others and managing sensitive issues Physical Requirements
This is a sedentary role, however while performing the duties of
this job, the employee is regularly required to talk or hear and is
frequently required to sit, stand, walk, use hands to finger,
handle or feel; and reach with hands and arms. Some light lifting
may be required (i.e., the ability to lift files, open filing
cabinets and bending or standing on a stool as necessary). Who We
Are Prime Health Services is a national medical cost containment
company offering a PPO network to the workers compensation, group
health, corrections, and auto liability markets. Our preferred
provider network has been expanding since 2001 and now has over
800,000 medical providers and health care facilities nationwide
with over 900,000 locations. The Prime Health Services PPO Network
is available to insurance carriers, third-party administrators
(TPAs), self-insured employers, governmental entities,
corporations, and associations. We look for candidates who build a
culture of teamwork and positive results. To be successful at
Prime, you need to be forward-thinking, have an innovative spirit,
be empowered to do your job well, act collaboratively, and be
reliable. Were a company on the move and strive for excellence in
everything we do! If this sounds like you, please submit your
application today or pass this along to anyone who is searching for
their next role with a growing company. PM21 PI208078194
Keywords: Prime Health Service Inc, Franklin , Receptionist, Other , Franklin, Tennessee
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