Client Care Representative
Company: Benjamin Franklin Plumbing Ocean City
Location: Franklin
Posted on: March 20, 2023
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Job Description:
We invite you to join our Benjamin Franklin Plumbing team!
JOB SUMMARY
This position answers incoming client telephone calls. Assists with
the supervision and dispatching of all scheduled service and
maintenance calls. Reports to the Call Center Manager.
Compensation includes hourly pay plus 401(K) with company match,
paid holidays and PTO.
JOB DUTIES
* Answers incoming client telephone calls and recognizes that this
is where the client will form their first impression of the
company
* Good communication with the client is essential! Has a courteous
and pleasant demeanor, whether on a phone call or not
* Ensures that each telephone call is answered before the third
ring and that the approved company greeting and script is used each
time
* Notifies clients ahead of time without fail if the Plumber is not
going to arrive at their home within the scheduled time window
* Involves working every other Saturday, taking a day off during
the preceding week.
* Calls Agreement Membership clients, as scheduled service
appointments, should be booked to make up for any shortfall of
repair calls
MINIMUM REQUIREMENTS
* High school diploma or equivalent required
* Above-average verbal and telephone communication skills are
essential
* Must have good computer software skills
* Prior customer service experience preferred
Keywords: Benjamin Franklin Plumbing Ocean City, Franklin , Client Care Representative, Other , Franklin, Tennessee
Click
here to apply!
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