Client Care Representative

Company: Benjamin Franklin Plumbing Ocean City
Location: Franklin
Posted on: March 20, 2023

Job Description:

We invite you to join our Benjamin Franklin Plumbing team!

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Compensation includes hourly pay plus 401(K) with company match, paid holidays and PTO.

JOB DUTIES

* Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
* Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
* Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
* Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
* Involves working every other Saturday, taking a day off during the preceding week.
* Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

* High school diploma or equivalent required
* Above-average verbal and telephone communication skills are essential
* Must have good computer software skills
* Prior customer service experience preferred

Keywords: Benjamin Franklin Plumbing Ocean City, Franklin , Client Care Representative, Other , Franklin, Tennessee