Patient Services Specialist
Company: Vanderbilt Integrated Providers, LLC
Location: Franklin
Posted on: May 27, 2023
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Job Description:
Organization:
VIS Pt Svcs - Cool Springs
Job Summary:
JOB SUMMARY
The Patient Service Coordinator is responsible for working directly
with patients and their families to discuss any questions,
complaints, comments, or suggestions. In addition, he/she advocates
for patient in resolution of concerns and complaints.
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KEY RESPONSIBILITIES TECHNICAL CAPABILITIES
Our professional administrative functions include critical
supporting roles in information technology and informatics,
finance, administration, legal and community affairs, human
resources, communications and marketing, development, facilities,
and many more.
At our growing health system, we support each other and encourage
excellence among all who are part of our workforce. High-achieving
employees stay at Vanderbilt Health for professional growth,
appreciation of benefits, and a sense of community and
purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine
that may impact team's performance with occasional guidance. *
Problem Solving/ Complexity of work: Utilizes some discretion and
research to solve routine problems. * Breadth of Knowledge: Applies
knowledge of standards, established processes and procedure that
apply to your own job. * Team Interaction: Provides guidance to
entry level co-workers.
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously
improves own skills by identifying development opportunities.-
Builds and Maintains Relationships: Seeks to understand colleagues'
priorities, working styles and develops relationships across
areas.- Communicates Effectively: Openly shares information with
others and communicates in a clear and courteous manner. Delivering
Excellent Services: - Serves Others with Compassion: Invests time
to understand the problems, needs of others and how to provide
excellent service.- Solves Complex Problems: Seeks to understand
issues, solves routine problems, and raises proper concerns in a
timely manner. - Offers Meaningful Advice and Support: Listens
carefully to understand the issues and provides accurate
information and support. Ensuring High Quality: - Performs
Excellent Work: Checks work quality before delivery and asks
relevant questions to meet quality standards. - Fulfills Safety and
Regulatory Requirements: Demonstrates basic knowledge of conditions
that affect safety and reports unsafe conditions to the appropriate
person or department. Managing Resources Effectively : -
Demonstrates Accountability: Takes responsibility for completing
assigned activities and thinks beyond standard approaches to
provide high-quality work/service. - Stewards Organizational
Resources: Displays understanding of how personal actions will
impact departmental resources. - Makes Data Driven Decisions: Uses
accurate information and good decision making to consistently
achieve results on time and without error. Fostering Innovation : -
Generates New Ideas: Willingly proposes/accepts ideas or
initiatives that will impact day-to-day operations by offering
suggestions to enhance them. - Applies Technology: Absorbs new
technology quickly; understands when to utilize the appropriate
tools and procedures to ensure proper course of action. - Adapts to
Change: Embraces changes by keeping an open mind to changing plans
and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
2 years
Education:
High School Diploma or GED
For a copy of the physical requirements of this position to
determine if you can perform the duties with or without an
accommodation or to request an accommodation, please contact VUMC
Employee Relations at 615-343-4759 or
employeerelations.vumc@vumc.org .
Keywords: Vanderbilt Integrated Providers, LLC, Franklin , Patient Services Specialist, Other , Franklin, Tennessee
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