Community Engagement Coordinator

Company: UnitedHealth Group
Location: Brentwood
Posted on: September 16, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. SM
The Community Engagement Coordinator role is responsible for functions in the areas of both member and provider outreach and engagement. Those in this role should be able to coordinate and complete multiple projects across various functional areas. To properly execute this role, they must demonstrate a professional level of verbal and written communication skills, strong organizational skills, and proficiency in utilizing Microsoft Office software. Responsibilities include identifying and attending member engagement events with a goal of educating existing and potential members on the importance of preventive care.
If you are located in Brentwood, TN, you will enjoy the flexibility to telecommute as you take on some tough challenges.
Primary Responsibilities:

• Plan, prioritize, organize, and complete work to meet established timelines and goals
• Coordinate, prepare, format, and/or integrate information needed to complete provider-based screening campaigns to address open gaps in care (e.g., request forms, invitations, and outreach lists), working to ensure that all information is appropriate to the audience, complete/accurate, and compliant (e.g., with external/internal regulations and protocols)
• Coordinate all campaign mailings, associated invoices, proofs and confirmations with the Enterprise Sourcing & Procurement contact
• Identify and evaluate community-based engagement opportunities that align with our overall outreach strategy for potential impact
• Schedule, coordinate and attend community-based engagement events
• Process all warehouse material request for the Community Engagement team in a timely manner
• Create Population Health specific article content for quarterly member newsletters
• Provide input and support for special projects, regulatory reports, and audits (e.g., performance improvement projects, Annual Quality Survey, and medical record reviews)
• Work cross functionally and coordinate with others internally or externally to gather information; overcome challenges to obtaining needed information
• Identify and resolve operational issues using defined processes, expertise, and judgment
• Adhere to applicable internal and external/governmental guidelines and requirements (e.g., legal, regulatory compliance)
• Perform other related functions as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  • Undergraduate Degree OR 4+ years of experience interacting with the general public in a professional setting
  • Must live in the state of Tennessee, specifically in the Middle TN region
  • 2+ years of member or provider engagement experience
  • 1+ years of experience with Medicare and/or Medicaid
  • Intermediate (or higher) level of proficiency with Microsoft Office (PowerPoint, Word, & Excel) including the ability to edit, create, save and send spreadsheets and documents
  • Must be able to travel within the assigned territory and work evenings & weekends, when required ( 25% of the time)
  • The ability to lift up to 50 pounds Preferred Qualifications:
    • 2+ years of proven experience influencing and collaborating with others
    • Understanding of applicable business departments' operations, drivers, and/or procedures
    • Understanding of fundamental health-care related terminology, programs, and/or services Soft Skills:
      • Ability to self-direct work with strong problem-solving skills
      • Ability to multitask and prioritize
      • Ability to work collaboratively
      • Excellent interpersonal and relationship building skills
      • Ability to write clearly and help with word processing when necessary
      • Ability to clearly communicate with internal and external audiences
      • Highly motivated
      • Professional communication skills, both written and verbal
      • Reporting and strong analytical skills All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Keywords: UnitedHealth Group, Franklin , Community Engagement Coordinator, Other , Brentwood, Tennessee