Front Desk Supervisor
Company: Hilton Garden Inn - Brentwood
Location: Brentwood
Posted on: September 19, 2023
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Job Description:
Job Description
Responsible for overall operation of guest services, which includes
guest roomrental, reservation management, associate staffing,
training, record keeping, report preparation, guest relations and
to act as property Manager on Duty when assigned.
Essential Job Responsibilities/Functions:
-Ensure an environment in which high standards of comfort, service,
and quality exist for our guests.
-Ensures teamwork and enhances cooperation between all
departments.
-Cooperates with Managers and all Front Office staff to ensure
proper guest roominventory controls.
-Manages and maintains a relationship with the Property Management
System provider.
-Works with maintenance to ensure proper key controls.
-Maintain departmental staffing levels in relation to occupancy
levels.
-Provide comprehensive training to Front Office staff.
-Cover call-out shifts and have flexible scheduling including
evening and weekends. Direct Manager:
Assistant General Manager
Job Requirements:
-Previous hotel front office experience
-Excellent verbal, comprehension, listening and problem solving
skills
-Interpersonal and time management skills
-Applied advance knowledge of Excel and Word. Must be computer
literate.
-Possess outstanding organizational skills
-Must be detailed orientated
-Flexible schedule including evening and weekends required
-Adaptability
-Report and accounting skills
-Guest relation skills Physical Requirements:
While performing the duties of this job, the employee is regularly
required to sit; stand; bend; walk; use hands or finger; or feel
objects, tools or controls; lift boxes (up to 25 pounds); talk and
hear. Vision abilities required by this job include close vision to
a computer screen.
Keywords: Hilton Garden Inn - Brentwood, Franklin , Front Desk Supervisor, Other , Brentwood, Tennessee
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