Zendesk Call Center

Company: Insight Global
Location: Nashville
Posted on: May 6, 2024

Job Description:

Job Description

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• Provide phone support to customers and resolve their issues
  
  ---- Enter data into a system accurately and efficiently
  ---- Escalate calls to the appropriate department or supervisor when necessary
  ---- Log tickets for each call and follow up on the status
  Be available to take calls and emails using Zendesk and respond promptly
  We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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  To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
  Skills and Requirements
  
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  • Bilingual in Spanish
    
    ---- Zendesk Phone Support experience (must be recent experience and proficient)
    ---- 3+ years Data Entry experience or Call Center Experience (multitasking - taking information over the phone and entering into a system)
    ---- Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience
    ---- Experience with reviewing documents/eligibility information/claims experience
    ---- Excel experience
    ---- Active listening skills and great communication
    ---- Attention to detail and organizational skills
    ---- Reliable
    Experience working in a remote or hybrid setting - self sufficient - Experience with SharePoint
    Human Services or government background null
    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Keywords: Insight Global, Franklin , Zendesk Call Center, Other , Nashville, Tennessee