Customer Account Specialists
Company: Wesley Group
Location: Franklin
Posted on: September 28, 2024
Job Description:
Elevate your career with a 2020 INC 500 company offering a
competitive salary + 401k match + health benefits + extra paid time
off, and more!
Wesley Financial Group is hiring for the Resolution Specialist aka
a Customer Account Specialists position at a starting salary of
$50k.
---you're likely asking yourself, "What in the world is a
Resolution Specialist?!"
Wesley Financial Group is the leading name in helping timeshare
owners get out from under their timeshares. In the 12+ years we've
been in business, we've created a tidal wave of excitement from
timeshare owners needing help, and we're looking for a new trusted
Resolution Specialist to help the families we serve!
What is a Resolution Specialist?
The Resolution Specialist position works with our clients to assist
them in canceling their timeshare. The focus of this role is to
ensure best-in-class customer experience for all of the clients you
work with. Don't have experience canceling timeshares? We don't
expect you to.
The ideal candidate for this role is extremely well organized,
highly motivated, positive, optimistic, flexible, patient, and a
team player.
The hours for this role are Monday - Thursday, 9am - 5pm and
Friday, 9am - 3pm. Fridays are earned work-from-home days.
New Employees Receive:
- A MacBook for your work tasks, which means you'll enjoy a
seamless and efficient work experience, aiming to reduce your
stress associated with technical issues.
- A weekly pay schedule to ensure you have a reliable, steady
income, which means you can confidently manage your personal budget
and financial obligations.
- A 401k program that includes a company match, which means your
retirement savings get a significant boost, helping you achieve
your long-term financial goals quicker.
- An employer-funded Health Savings Account (HSA) along with
comprehensive Medical, Dental, and Vision Insurance, which means
both your immediate and future healthcare needs are covered,
reducing your financial stress related to health.
- 9 paid holidays + 2 Floating Holidays PLUS the workdays between
Christmas and New Years Day, which means more time to recharge and
be with loved ones, enhancing your overall job satisfaction and
work-life balance.
- Access to our office's health and wellness facilities such as
the fitness center and natural courtyard, which means you can
easily incorporate fitness and relaxation into your workday,
promoting a healthier, more balanced lifestyle.
- A unique culture featuring food trucks, lounge areas, and
(occasional) foosball tournaments, which means a vibrant and
collaborative work atmosphere, providing an opportunity for you to
build meaningful relationships and have fun while working.
- Continuous coaching from industry professionals, which means
you're set up for career advancement and personal growth, keeping
you competitive in your chosen field.
Wesley Financial Group proudly promotes from within the
organization. This practice is one factor that has led to a culture
we are proud of.
Requirements:
- Ability to be flexible and adaptable
- Strong organizational skills and attention to detail
- Outcome-oriented/Results-focused
- Ability to work hard and efficiently, jumping in and helping
wherever necessary.
- Ability to hold yourself accountable for doing what's right,
even when nobody's watching
- 2+ years of providing impeccable customer service
- Energized by change, and adaptable to an ever-changing
industry
- Must live within 60 miles of Franklin, TN
Responsibilities
- Actively work with clients, setting clear expectations
throughout the timeshare termination process
- Draft appropriate, client-specific action steps throughout the
dispute with the goal of moving the client towards timeshare
ownership termination
- Respond to all emails, calls and chatters in a timely
manner
- Address all comments from clients submitted through the
feedback form within 24 hours and provide an update through chatter
thread
- Must retain accurate and up to date client records in
Salesforce
- Must maintain professional and consistent communication with
your clients through email, mail, and phone correspondence
- Create positive team environment centered around
accountability, efficiency, idea sharing, and a "we can always be
better" mindset
- Always strive to do better, celebrate wins, and use failures to
grow and improve
- Be the leader for industry updates, trends, and general
knowledge.
Preferred Experience
- Salesforce
- Customer Service
- Google Suite/Microsoft Office
Why Wesley?Wesley Financial Group, LLC has been in business for
over 10 years. We are a 200+ employee company with a platinum
rating through Dun & Bradstreet and were ranked on INC 500 in 2020
as the 203rd fastest-growing privately held company in the U.S.
We've won over 67 business awards since 2020 including:
- 2020 Gold Stevie Award - Employer of the Year - Financial
Services
- 2020 Inc 500 Fastest Growing Company
- 2020 Business Intelligence Group - Best Places to Work
- 2020 Fortune Magazine Best Places to Work for Women
- 2021 Gold Stevie Award - Fastest Growing Company
- 2021 Gold Stevie Award - Achievement in Growth
- 2021 Business Intelligence Group - Excellence in Customer
Service
- 2021 Great Place to Work Certified
Aside from business accolades, Wesley Financial Group is strongly
dedicated to giving back to the community. Through donations and
volunteer work, we always strive to help others whether through our
services or through our charitable work.
Additional PERKS for being a Wesley Employee:
- Leadership training and advancement opportunities
- Robust employee recognition programs
- Ability to participate in company-wide community outreach
programs
- Fun engaging company-wide events and activities
- Outstanding work/life balance
- Spirited and passionate team environment with members who
display core values of teamwork and integrity
Wesley is an Equal Opportunity Employer. We verify employment
eligibility for all new hires using E-Verify.
Compensation details: 50000-50000 Yearly Salary
PIa58c3a6f2c82-37248-32992324
Keywords: Wesley Group, Franklin , Customer Account Specialists, Other , Franklin, Tennessee
Didn't find what you're looking for? Search again!
Loading more jobs...