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Mortgage Financing Advisor

Company: PulteGroup
Location: Franklin
Posted on: January 14, 2019

Job Description:

JOB SUMMARY: Primary responsibility for supervising the Quality Service department employees and ensuring customers are satisfied. To include the supervision and maintenance of the MAGIC program. DUTIES AND RESPONSIBILITIES (in order of importance):

  • Direct the workflow and ensure that daily production goals are met for the department by developing and maintaining production goals and standards.
  • Coach/mentor/train Quality Service staff, prioritize workload for Quality Service Representatives and aid with troubleshooting issues.
  • Compile and maintain department procedures.
  • Submit department status reports from the MAGIC system to management on a daily/weekly/monthly basis.
  • Answer questions regarding the MAGIC program and Quality Service Representative feedback from the managers.
  • Score MAGIC calls to ensure calibration with the department. SCOPE:
    • Contributes through guiding others at the division level.
    • Supervises 8 to 10 employees.
    • Has full business partner authority.

      Keywords: PulteGroup, Franklin , Mortgage Financing Advisor, Other , Franklin, Tennessee

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