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IT Help Desk Intern

Company: Acadia- Rolling Hills Hospital
Location: Franklin
Posted on: November 9, 2019

Job Description:

Job Snapshot Employee Type: Full-Time Location: Franklin, TN Job Type: Information Technology Date Posted: 10/16/2019 Job Description Overview We are looking for a proficient Help Desk Intern to provide fast and useful technical assistance on not only computer systems but also other devices and applications that are necessary for our employees to perform their job duties. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Intern must have good technical knowledge or exposure to a multitude of technologies and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our co-workers and partners that will help preserve the company's reputation. Responsibilities Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Job Requirements Requirements Tech savvy with working knowledge of office automation products, databases and remote access applications Good understanding of computer systems, mobile devices and other tech products Recommended experience or exposure or knowledge of: Active Directory and Networking Ability to diagnose and resolve basic technical issues Excellent spoken and written communication and organizational skills Customer-oriented and cool-tempered Works well in a team environment

Keywords: Acadia- Rolling Hills Hospital, Franklin , IT Help Desk Intern, Other , Franklin, Tennessee

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