FranklinRecruiter Since 2001
the smart solution for Franklin jobs

Customer Support Analyst Tier I

Company: MEDHOST
Location: Franklin
Posted on: January 16, 2020

Job Description:

The Customer Support Analyst provides professional phone and email support to MEDHOST Customers who are utilizing the MEDHOST applications. --- Provide professional phone and email support to MEDHOST clients for all modules --- Responsible for assessing the Customer's business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issue or business need --- Responsible for accurately logging the call information into the MEDHOST call tracking system --- Responsible for retaining ownership of calls and following up with Customers frequently with current updates until a resolution is reached --- Research open issues thoroughly and quickly move those issues toward an accurate resolution --- Expected to develop a thorough working knowledge of each MEDHOST application as well the platforms and operating systems utilized --- Will be required to learn how to use various software utilities as well as develop some knowledge of our programming languages --- Some interaction with Quality Assurance for testing program changes, new releases, or user documentation --- Deployment of software as necessary to meet the business needs of our Customers --- Attend and participate in MEDHOST or other job related training courses while maintaining daily department goals --- Participation as a Customer beta rep to assist Customers who have installed the latest MEDHOST version to assist moving issues toward resolution and provide explanation or assistance with new software changes --- Make on-site Customer visits to assist with new Customer transition or assigned to install a new MEDHOST release software upgrade at a Customer site --- Required to participate in on-call rotation, which includes nights, weekends and holidays --- Must have ability to work a flexible schedule and overtime hours, including nights, weekends and holidays --- Any other duties as deemed necessary to provide quality service to the MEDHOST client base --- A.S Degree or higher in a related field preferred --- Hospital, clinical, or ancillary applications experience preferred --- Previous software help desk experience helpful --- Strong computer skills: Programming background, knowledge of AS/400, Java, Windows Administration, SQL Administration and Networking Administration a plus --- 5-10% travel required --- Able to prioritize Customer issues and escalate or solve with urgency --- Excellent written, proofreading, and verbal communication skills --- Must be detail oriented, organized and have the ability to multitask --- Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives --- Must be flexible with a can-do attitude and have the ability to remain professional under high pressure situation --- Ability to retain and protect confidential material --- Negative pre-employment drug tests --- Criminal and MVR backgrounds meet our company hiring criteria

Keywords: MEDHOST, Franklin , Customer Support Analyst Tier I, Professions , Franklin, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Pricing Analyst, Senior
Description: Key Role:Manage and perform highly complex cost proposal processes, including managing a portfolio of proposals, and analyze the development of deliverables to ensure timely delivery and compliance with (more...)
Company: Booz Allen Hamilton
Location: Huntsville
Posted on: 01/19/2020

Cost/Price Analyst
Description: less than center less than img alt imge 1048 class responsive height 100 src https://staticchu.tbe.taleo.net/chu03/ats/cacheable/R19C00 19-08-14-09-28-54-19.C prod/servlet/dynamic/images/imge (more...)
Company: Preferred Systems Solutions, Inc.
Location: Huntsville
Posted on: 01/19/2020

Shaffer Southeast Regional 6 days - Truck Driving Job
Description: Description br br Shaffer Trucking is hiring professional truck drivers to join their Southeast Regional fleet. Drivers will earn top pay, receive full benefits, and will be out on the road for 6 (more...)
Company: Crete
Location: Huntsville
Posted on: 01/19/2020


SENIOR CYBERSECURITY ANALYST
Description: Welcome page br Returning Candidate br Log back in br br br br SENIOR CYBERSECURITY ANALYST br br Job Locations US-AL-Huntsville br br ID br br 2019-1587 br br Category (more...)
Company: Integration Innovation, Inc. (i3)
Location: Huntsville
Posted on: 01/19/2020

OTR Flatbed Company Drivers
Description: br br br OTR Flatbed Company Drivers br br Call 877 248-3317 or Apply Online Below br br Ready to partner with one of the best flatbed trucking companies in the country At AFC Transport, (more...)
Company: AFC Transport
Location: Huntsville
Posted on: 01/19/2020

Hypersonics Systems Analyst I
Description: HYPERSONICS SYSTEMS ANALYST I br br WHEN DETAILS MAKE THE DIFFERENCE, THE DIFFERENCE IS HAVING YOU br br We value people who appreciate what others may dismiss as the small stuff. If there s a (more...)
Company: Parsons Corp.
Location: Huntsville
Posted on: 01/19/2020

Pricing Analyst
Description: OverviewQuantiTech is currently seeking a Pricing Analyst to support our customer in Huntsville, AL. The Pricing Analyst is responsible for the development of rates, spreadsheets and preparing price/cost (more...)
Company: QuantiTech, Inc.
Location: Huntsville
Posted on: 01/19/2020

Hirschbach CDL A Truck Driver
Description: Hiring Solo Team Lease OperatorsLease Operator Requirements:Class A CDL9 Months Professional Driving ExperienceBenefits:Highly competitive payConsistent freight99 no-touch freight2017-2020 fully spec'd (more...)
Company: Hirschbach Motor Lines
Location: Huntsville
Posted on: 01/19/2020

Quality Control Technician
Description: Welcome page br Returning Candidate br Log back in br br br br QUALITY CONTROL TECHNICIAN br br Job Locations US-AL-Huntsville br br ID br br 2019-1571 br br Category (more...)
Company: Integration Innovation, Inc. (i3)
Location: Huntsville
Posted on: 01/19/2020

Messaging and Mobility Engineer/Architect (Exchange and Intune)
Description: Summit 7 is a people incubator. Summit 7'ers regularly speak at conferences, and architect environments for Inc 5000 or top Defense and Aerospace companies. They also write industry leading books.Summit (more...)
Company: Summit 7 Systems
Location: Huntsville
Posted on: 01/19/2020

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Franklin RSS job feeds