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Customer Supply Chain Representative

Company: Red Collar Pet Foods, Inc.
Location: Franklin
Posted on: January 7, 2022

Job Description:

Job Location:: Franklin, TN - Franklin, TN Summary Red Collar Pet Foods is looking for a Customer Supply Chain Representative to join our exciting new pet food business at our headquarters in Franklin, TN. Who is Red Collar? We are pet people, and to us pets are family. We believe that they deserve good food made with wholesome and balanced nutrition in every bag and bowl. It is our commitment to quality ingredients and manufacturing exclusively in the U.S. which makes us all proud of our company and the pets we ultimately feed. As part of our overall total compensation package, Red Collar Pet Foods offers a competitive benefits package to all associates which includes: Medical, Dental, Vision & Life Insurance, Short & Long Term Disability, and 401k match. Associates are also immediately eligible (based on hire date) up to three weeks of vacation, Paid Holidays per year, Sick Pay, Maternity & Parental Leave and annual/quarterly bonus earning potential, plus many other ancillary benefits not listed here. Purpose of Role The Customer Supply Chain Representative is directly responsible for the successful generation, fulfillment and delivery of customer purchase orders. This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience. Principal Accountabilities Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives Management of all customer orders from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service Process owner between customer, sales and supply organizations to ensure adequate timing and volume requirements are in place to manage the customers day to day inventory levels, promotional activity, and new item launches/discontinuations First point of contact between the customer and key Red Collar Pet Foods functions to ensure timely production, delivery and risk mitigation for customer orders Provide customer recommendations for improving value and increasing efficiency through analytics Utilization of multiple systems and analytics to Influence and improve the demand planning process between the customer & Red Collar Pet Foods Ownership of load tracking and issue resolution from origin shipping location to customer destination , including interface and direction to our internal shipping warehouses Tracking, reporting and Resolution of OS&D claims from customer through customer finance and appropriate parties Ensure on time production and delivery of all non-turn orders. (i.e. displays, promotions, item launches etc.) against critical customer timelines Manage exceptional demand process with both customers as well and internal partners to ensure mutual resolution is met and communicated Active participation in Project Management meetings and timely management/execution of assigned tasks Responsible for order entry accuracy, including ensuring the right products are ordered, pricing & correct method of shipment are applied to the order, and adequate lead time is given to ensure on time delivery to the customer Monitor and report baseline customer service KPI's, including but not limited to product availability, order fill rates, inventory turns, and on time delivery through monthly account recap Pro-actively inform customers and sales teams on product shortages and recovery dates on a weekly basis Recommendations of changes within supply chain or logistics network to improve service for customers Log and Track Customer Complaints to ensure resolution and CAPA review JTM daily communication as well as Weekly OPS communication as it pertains to the business Must effectively influence team members to gain support for replenishment and inventory management policies that maximize product availability at store level, while minimizing inventory in the supply chain Develop analysis and scorecards for communication to the customer and Internal teams to improve overall supply chain compliance and effectiveness Ability to work weekends and overtime as needed - position requires at least 1 weekend a month, work can be completed remotely - 4-6 hr/day commitment Other duties and responsibilities as assigned Key Functional Skills/Knowledge Intermediate to advanced level / knowledge of MS Excel and MS Powerpoint General understanding of logistics and distribution centers Excellent written & verbal communication skills particularly in the areas of conflict resolution and ability to interact well with others Excellent organizational skills Excellent time management skills Ability to interact and communicate effectively across multiple stakeholders/ other internal departments Qualifications Minimum Qualifications: 1-2 years in Customer Service role, Supply Chain Management, Operations Management, or Sales Experience in Retailing or Consumer Products JD Edwards experience or equal ERP knowledge A Bachelor's degree Preferred Qualifications: Advanced degree preferred, but not required Supply Chain / CPG experience JD Edwards experience Red Collar Pet Foods is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.PI157274723

Keywords: Red Collar Pet Foods, Inc., Franklin , Customer Supply Chain Representative, Professions , Franklin, Tennessee

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