Business Analyst

Company: Relatient LLC
Location: Franklin
Posted on: January 15, 2022

Job Description:

Relatient is a leading provider of integrated messaging solutions for practices, hospitals and health care systems. We take a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers. Ranked as the 2020 Klas Category Leader in Patient Engagement, named one of Deloitte's Technology Fast 500 for 2018 & 2019, and a 2019 Red Herring Top 100 winner, Relatient is changing the way healthcare providers engage with their patients. On August 5, 2021, Relatient announced the signing of a definitive agreement to merge with Radix Health while also raising $100+ million of additional growth equity capital from its existing investor, Brighton Park Capital and its affiliates. Through the merger, Relatient will add Radix Health's suite of cutting-edge, enterprise-grade patient access solutions to its existing platform to continue to optimize provider schedules, increase patient satisfaction and improve outcomes for healthcare organizations. Relatient is currently searching for a Business Analyst to join our Engineering Team.The Business Analyst understands business needs and defines technology and services requirements to maximize value under occasional guidance. The Business Analyst will need to utilize SDLC and Agile methodologies for software development initiatives & requirements to be able to collaborate in a team environment working on small projects &/or components of larger projects. Responsibilities:-- Translate complex or ambiguous business problem statements into analysis requirements -- Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes -- Proactively and independently work with stakeholders to define analytical approach and construct use cases -- Solve ambiguous analyses with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes -- Build a detailed understanding of CS processes and how they map to data -- Build knowledge on data and metrics of the wider business for providing the big picture on the customer experience and how it translates into business metrics -- Work with a variety of data sources and large data sets, pull data using efficient query development, and provide a holistic and consistent view of the data -- Actively drive automation of data requirements by scaling data processes and create self-service tools -- Communicate complex analytical insights and business implications effectively -- Actively manage the timeline and deliverables of projects, anticipate risks, and resolve issuesRequirementsExceptional interpersonal communication skills (written and verbal), active listening, attention to detail, critical thinking, problem-solving and time management skills. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy3+ years of experience working in Business Analysis, Analytics, Business Intelligence, or a comparable role Bachelor's degree or equivalent experienceAbout RelatientRelatient, Inc., the 2020 KLAS Category Leader in Patient Outreach, is a SaaS-based patient engagement company that utilizes a mobile-first approach to improving patient and provider communication. On behalf of U.S. medical practices and health systems, Relatient engaged patients with more than 200 million messages in 2020 with their digital platform that integrates with over 85 practice management systems and electronic health databases. Relatient's patient messaging, self-scheduling, digital registration and billing solutions drive operational efficiency, new appointments and reviews, reduce no-shows, speed patient payments, and improve patient satisfaction, all while supporting health and care quality initiatives. For more information, visit http://www.relatient.com.Our team consists of smart, driven, and creative people who are motivated to impact the way in which healthcare providers engage with their patients. Our platform takes a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers. Our platform effortlessly automates appointment reminders, patient billing and payment collection, satisfaction surveys, self-check-in, non-medical transportation and on demand messaging.What We OfferBase salary plus incentivesMedical, dental, and vision insuranceEmployer HSA match contributionEmployer paid Life Insurance100% employer paid long-term disability insurance401k1Generous PTO policy plus all 10 paid holidaysPerks such as an annual employee awards banquet, holiday parties, monthly lunches, bottomless snacks and coffeeCasual culture with approachable leadershipGreat office environments located in historic Franklin, TN and beautiful Cookeville, TN.Learn more about our company at www.relatient.netRelatient is an equal employment opportunity employer.

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Keywords: Relatient LLC, Franklin , Business Analyst, Professions , Franklin, Tennessee