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IT Service Analyst

Company: Ampcus Incorporated
Location: Franklin
Posted on: November 25, 2022

Job Description:

IT Service Analyst

Delivers professional activities in the IT Support job family with a focus on IT Services. Develops effective relationships with business units, divisions or groups of users. Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division. Provides support and maintains service level agreements. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review.


Updating Asset Management systems
Testing Equipment
Troubleshooting hardware and software
Ticketing system tracking
Remote phone support


Customer Service
2 years IT support experience
Knowledge of Windows and Microsoft Office


No educational requirements, experience is required.

For more information, please contact Marc Pierard at (860)249-8149 or

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. -

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. - - So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. - We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. - -
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. -Corp-to-Corp or subcontract personnel will not be considered for this position.

Keywords: Ampcus Incorporated, Franklin , IT Service Analyst, Professions , Franklin, Tennessee

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