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Customer Care " Online Automotive Consultant

Company: Mommy Jobs Online
Location: Franklin
Posted on: November 9, 2018

Job Description:

Our agents who are currently servicing this campaign love to provide service to this client because of the diverse duties involved. As an agent for this client, youll be providing chat support, email support and phone support which makes for an exciting and interesting day. This is not a sales job, its a customer service job. With our client, a leading online direct car retailer, buying a vehicle is literally just a few clicks away. In between those clicks customers have questions. Our agents reach out to prospective car buyers to support their purchase. These customers have already expressed an interest in buying an automobile. We are returning phone calls and following up on leads. Our role is not to sell the car, but to answer customer questions about the vehicle they are interested in purchasing. Agents are not expected to be experts in cars, they are expected to reassure customers about the condition of the vehicle, warranty and delivery details. Agents can also take deposits so the customer can secure their ride while they speak with us. DUTIES Provide service to customers through chat support, email support and phone support. Provide information and reassurance regarding purchase procedures and policies. Maximize each opportunity by securing deposits for vehicles when appropriate. Maintain quality service by following the service levels and standards. SKILLS/QUALIFICATIONS Customer focus Systems and website navigation Knowledge of car buying/selling experience Persuasion ADDITIONAL INFORMATION This call type is open 7 days/week from 9am-9pm EST We requests 20 hour minimum for weekly services This opportunity allows you to invoice for your services starting at $10 per hour To Apply To Become A CSR Agent: Please visit www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member. Please reference agent id code MJOLxxx on your resume submission. Office: 14054186160 Inbound Customer Service Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home Agent offers the comfort and flexibility of working from home with the benefits and security of a well-established company. -Greet inbound callers in a courteous, friendly, and professional manner while keying their product orders into our computer system. -Listen attentively to customer needs/concerns and answer all customer questions. -Stay informed about company offerings and procedures. -Perform other duties as assigned. -Uphold high safety standards. -Great Incentives, Paid Training, Add-On Sales Program, Attendance Incentives, Bonus Pay Program -Up to 40% Off Company Merchandise. Able to attend on-line training Monday through Friday for first two weeks of employment on either 1st or 2nd shift. -Intermediate computer skills. -Strong technical aptitude on computer. -The ability to quickly navigate through multiple systems while maintaining an upbeat conversation with customers. -Courteous with a strong customer service orientation. -Dependable with attention to detail. -Strong communication skills. -Must be able to adapt to changes quickly and think conceptually. -Solid problem-solving skills. -Have a distraction free, ergonomically-sound work environment. -Meet all equipment/internet connectivity requirements. -Previous call center or customer service experience is preferred but not necessary. - Pay is $10 to $30 per hour. To Apply To Become A CSR Agent: Please visit www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member. Please reference agent id code MJOLxxx on your resume submission. Office: 14054186160 AGENT ID: MJOLMaxwell

Keywords: Mommy Jobs Online, Franklin , Customer Care " Online Automotive Consultant, Professions , Franklin, Tennessee

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