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Help Desk Analyst

Company: VALiNTRY Services
Location: Franklin
Posted on: November 10, 2018

Job Description:

Valintry is seeking a Help Desk Analyst in Franklin, TN.

SUMMARY:


  • The Help Desk Analyst provides first response to inquiries and requests for assistance with the organization's information systems.
  • The Help Desk is the central point of contact for all company related information technology requests.
  • Persons in this position will identify, analyze, troubleshoot and resolve problems with the aim of eliminating recurrences and reducing call volume.
  • The Help Desk Analyst will coordinate with other IT departments to resolve issues as necessary.


    ESSENTIAL FUNCTIONS:

    • Respond to calls and email and document each interaction in the help desk ticketing system.
    • Gather information, analyze that information and troubleshoot in the correct direction.
    • Reset passwords in various Information Systems.
    • Troubleshoot Microsoft Windows XP and Windows 7 Professional client computers.
    • Troubleshoot Windows printing issues.
    • Map network drives
    • Troubleshoot email issues on smartphones such as the iPhone, Android and Blackberry.
    • Leverage remote support technologies to resolve complex issues.
    • Upgrade computer components, such as RAM, hard drives, video cards.
    • Contribute to the team by writing knowledge-based articles and publishing them to the KB repository.


      OTHER FUNCTIONS:

      • Performs other duties as assigned.

        STANDARD EXPECTATIONS:


        • Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
        • Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
        • Develops constructive and cooperative working relationships with others and maintains them over time.
        • Encourages and builds mutual trust, respect and cooperation among team members.

          EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:


          • High school diploma or equivalent; prefer some college.
          • Industry certifications such as, MCITP, A+, Net+, MCDST, SSCP, etc.
          • Understand basic Windows networking using TCP/IP, DHCP, static IP addressing, Cisco VPN and DNS.
          • Some scripting skills, e.g. Visual Basic, MS PowerShell
          • Understand Windows O/S imaging technologies.
          • Minimum 1-2 years of job-related experience; preferably in an IT Help desk with multiple site locations.
          • Working knowledge of various Windows client operating systems
          • Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
          • Knowledge of office administration procedures with the ability to operate most standard office equipment.
          • Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
          • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
          • Exercises sound judgment in responding to IT inquiries; understands when to route inquiries to next level.
          • Self-motivated with strong organizational skills and superior attention to detail.
          • Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
          • Capable of working within established policies, procedures and practices prescribed by the organization.
          • English sufficient to provide and receive instructions/directions.


            For immediate response please forward resumes to d

            Very Best,

            Dan Martinek
            IT Recruiting Manager
            (Direct)
            (Cell)
            (Office)
            www. VALiNTRY.com
            1201 S. Orlando Ave. #440
            Winter Park, FL 32789

            For a list of our current openings please visit Valintry's Jobs Webpage

            Please note: This client is not accepting candidates submitted by other staffing firms or agencies at this time. Thank you. - provided by Dice (HELPDESK OR HELP DESK OR SUPPORT OR NETWORKING ) AND(TCP OR TCP/IP OR TCP-IP ) AND(SCRIPT OR SCRIPTING OR VISUAL BASIC OR MS POWERSHELL OR POWERSHELL OR POWER SHELL ) AND(A+ OR MCITP OR SSCP OR MCDST OR NET+ )

            Keywords: VALiNTRY Services, Franklin , Help Desk Analyst, Professions , Franklin, Tennessee

            Click here to apply!

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