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Help Desk Analyst

Company: Global Touchpoints Inc.
Location: Franklin
Posted on: August 18, 2019

Job Description:

Hi Consultant, Global Touchpoints, Inc., ( Touchpoints ) is an expertise-based organization with focus on delivering innovative solutions and services in Information Technology. We are building dedicated practices in the areas of Big Data, Mobile Computing and Predictive Analysis while servicing our current clients with software application design and development. Cufrrently we are looking for a Help Desk Analyst for our Direct Client at TN. If interested, please respond with the following Resume in word.doc format, desired pay rate, and Contact information. Role Help Desk Analyst Minimum of 2-3 years of Help Desk position in a call center environment - most desirable. experience in an operational or help desk position or on a development or triage team. Handle Tier III help desk escalations through tickets or phone Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Excellent communication with client facing role. Manage and monitor internal assets to ensure accurate inventory records Other duties may be added andor assigned as needed Front end knpowledge, cloud, coding etc are preferred. InstallUninstall software, troubleshooting at user end relevant in this role. Bachelors or equivalent experience required. Best Regards, Saptarsi Mookerjee global touchpoints, inc. Work 916 846 9201

Keywords: Global Touchpoints Inc., Franklin , Help Desk Analyst, Professions , Franklin, Tennessee

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