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Customer Service Representative

Company: Staffmark
Location: Franklin
Posted on: September 17, 2022

Job Description:

5 Title: -Customer Service Representative Type: -Temp-to-hire Location: -Remote Shift: -8:00AM - 4:30PM CST Pay: -$15.50/HR Start Date: -September 26th, 2022 - Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. - Essential Job Functions: Identify, evaluate, and prioritize caller needs, questions and concerns. Formulate plans of resolution and respond appropriately and efficiently. Maintain and restore customer satisfaction and partner with other teams as needed. Perform problem analysis, problem determination and recommended resolutions to the callers. in accordance with standard protocol. Proactively educate caller on program benefits. Meet or exceed established call center metrics, attendance standards and quality levels. Use computer tools to accurately process and document information. Develop rapport with callers and appropriately adjust communication style. Provide accurate information about programs and services. Escalate issues internally and follow up on escalated issues. - Qualifications: High School Diploma Prior experience in a customer service-related field preferred. Great communication skills Must be able to multi-task For immediate consideration please send your resume to Nashville@staffmark.com and call 615-435-8011 ! -

Keywords: Staffmark, Franklin , Customer Service Representative, Sales , Franklin, Tennessee

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