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Customer Service Representative

Company: Staffmark
Location: Franklin
Posted on: November 24, 2022

Job Description:

Title: Forms Completion Specialist Type: Temp Location: Remote Shift: TBD Pay: $16.00 Start Date: ASAP Job Summary: This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability is required. The candidate will also demonstrate that they are culturally aligned, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability, and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do. This is a telework position that requires secure access to high-speed internet. Essential Functions:

  • Process FMLA/Short Term Disability paperwork
  • Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.
  • Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.
  • Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
  • Answer incoming calls, assisting multiple lines and capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.
  • Validate and process all incoming requests for PHI Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).
  • Pull patients forms and PHI requests on a daily basis for invoicing and load into HDS.
  • Establish and maintain professional relationships with all account clients.
  • Monitor all EMR accounts to ensure that all requests are received and processed within required time frame.
  • Verify patient information using key identifiers. Conduct quality screenings on incoming PHI to protect patient data.
  • Verify requesting party contact information including fax number or address.
  • Update and maintain an Accounting of Disclosure log for all medical records released.
  • Provide attention and care to patients and patient representatives Qualifications:
    • Minimum two years of Accounts Receivable and/or Collection's experience
    • High School Diploma/GED Required (Associate degree in a business-related field preferred)
    • Experience in handling escalated research situations For immediate consideration, APPLY NOW!LI-CW15 Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year's Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit . Apply now for a chance to win!

Keywords: Staffmark, Franklin , Customer Service Representative, Sales , Franklin, Tennessee

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