Customer Service Rep-$15/hr

Company: AppleOne
Location: Franklin
Posted on: March 18, 2023

Job Description:

Location: Franklin/Berry Farms area
Remote: possibility after training
Hours: 9am-5:30pm M-F EXCEPT during training the hours will be 8:30am-5:00 with 30 min lunch

Reputable company located in Franklin, TN. is seeking an experienced Customer Service Rep to join their team. Great location and company fosters a positive and supportive work environment.

Job Duties:

--- Handle many transactions going on at one time...be able to talk, research, navigate, provide resolution, type/document while still on the phone call
--- Ask probing questions to determine root cause of issue
--- Deliver resolutions or answers that may not be appeasing to the caller
--- Handle difficult customers while remaining calm
--- Handle large call volume (back to back calls)

Requirements/Skills:

--- Customer Service, phone skills, data entry, call center experience a plus.
--- Spanish candidates must be able to speak, read and write in Spanish.
--- This is NOT a "scripted" call center. Candidate needs to possess natural customer service skills, ability to research, talk easily with caller and to take management of the call.
--- Excellent communication skills meaning (clear and concise, professional, ability to explain in consequential/chronological order, no slang, no additional chit chat, call control-ability to refrain from asking open ended questions or questions that do not pertain to the situation, ability to wrap up/end a call in a respectful and tactful way
--- Good grammar
--- Good tone of voice and friendly at all times
--- Must be able to multitask--- meaning speaking to customer, navigating, researching, documenting and etc. all at the same time
--- Must type at least 40 wpm
--- 2-3 years--- experience in call center environment highly preferred!

If you are a professional with a strong Customer Service background and enjoy working
in a fast paced, yet friendly environment, then this job is for you. Apply today!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

High School

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Keywords: AppleOne, Franklin , Customer Service Rep-$15/hr, Sales , Franklin, Tennessee