Warranty Service Representative

Company: The Jones Company of Tennessee, LLC
Location: Franklin
Posted on: May 20, 2023

Job Description:

Job Type

Full-time

Description

Jones Company of Tennessee is seeking a Warranty Service Representative to join our team. This position requires someone who is self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Representatives (WSR's) resolve warranty calls made by Jones Company homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned. WSR's are assigned a company service vehicle to commute to and from assigned subdivisions. Fuel for service vehicle provided by company. Employee work phone also issued by company.

Compensation:

--- Full-time position, $20 to $23 per hour paid weekly plus bonus program.

Job Responsibilities:

• Evaluate, coordinate, and schedule all other repairs with subcontractors and communicate with customers.
• Follow up, inspect, and ensure completion of all repairs meet of exceed Jones Company quality standards.
• Hold subcontractors accountable for results.
• Handle multiple tasks, as well as projects within designated timeframes.
• The ability to say "no" and overcome objections in a professional manner.
• Responsible for achieving high levels of customer satisfaction.
• Follow all established Jones Company warranty standards and procedures.
• Respond to all customer service calls in a professional manner and within established timeframes.
• Maintain an effective, organized system for monitoring and tracking the status of all work orders to completion.
• Coordinate appointments with homeowners and subcontractors.
• Work with hands and tools to perform all duties within individual technical capabilities.
• Assist homeowners with questions or issues and provide advice on routine home maintenance issues.
• Return completed and signed work orders to the Warranty Service Coordinator.
• Work closely with the Area Manager to accurately communicate the status of all assigned warranty work service orders and also provide feedback on recurring or preventable issues.
• Maintain the inventory and organization of all supplies and equipment in the company-provided vehicle.
• Respect and maintain the cleanliness of all homes undergoing warranty work.
• Complete all other duties as assigned by management. Requirements
  • A positive attitude and good social/interpersonal skills are essential for this position.
  • Must be able to deal with negativity and remain calm in confrontational situations.
  • Previous experience in the home building industry and/or some home repair experience is helpful.
  • Previous experience in a customer service related to homebuilding construction repair or remodeling.
  • Have exceptional listening and communications skills.
  • Follow up and follow through consistently to deliver outstanding service.
  • Have excellent time management, organizational and scheduling skills. We offer an excellent benefits package that includes:
    • Health Insurance - Medical, Dental and Vision plans
    • Company 401k up to 3% match
    • Vacation, Holidays & PTO
    • Employee New Home Discount
      If you are interested in this opportunity, please email your resume to ngibson@livejones.com, Attn: Warranty Service Representative.

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