Internet Sales Coordinator

Company: Lennar Corporation
Location: Franklin
Posted on: May 24, 2023

Job Description:

Internet Sales CoordinatorUS-TN-FranklinJob ID: 2023-27192Type: Regular Full-Time# of Openings: 1Category: SalesPAR - NSHOverviewWelcome Home! Build your career with Lennar!As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. Internet Sales Coordinator: Lennar is seeking an Internet Sales Coordinator who will set the tone for a customer's experience with Lennar. As you will be the first point of contact for customers inquiring about our homes and communities while they are searching for a home. Be responsible for responding to our customers in a timely manner, building a relationship with them, learning about their wants and needs and ultimately helping them to find their one-of-a-kind homes. Provide a warm hand-off to our New Home Consultants by providing them valuable insights on our Customers and so they can write the Purchase Agreement and manage the Escrow process. Be responsible for those Customers not ready to buy a home and put them a long-term follow-up plan, engaging with them throughout their research and shopping experience. Be an integral part of our Sales and Marketing team and provide key insights into our day-to-day strategies. Responsibilities

• Effectively capture and convert Internet Customer traffic into viable sales prospects by creating desire for Internet Customers to visit our Welcome Home Centers.
• Create a positive experience for our Internet Customers through the use of email, on-line live chat, and division 1-800 numbers.
• Guide customers through Lennar's consultative sales process via email, live chat, and phone.
• Provide immediate or same-day email or telephone response to all Internet Customer request with a targeted goal of a 10 minute turnaround for all initial correspondence.
• Educate customers on current/future community and product offerings and incentives
• Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed.
• Follow-up with potential customers per the division's expectations.
• Partner with the on-site New Home Consultants as appropriate to provide an extraordinary experience to our customers throughout the sales process.
• Manage and distribute electronic marketing collateral to prospective customers who visit Lennar's website.
• Create and effectively manage an internet customer database which includes internet lists and VIP internet lists.
• Have a competent understanding of the Division's product and community offerings and incentives opportunities at all times.
• Coordinate Sales Department efforts to improve collection of email contact information as part of customer registration process.
• Work in main office and around Lennar communities, including, primarily, Welcome Home Centers.
• Monitor and update website data, digital photography, illustrations, and virtual tours on Lennar.com and other Lennar affiliated websites.
• Attend all Company Sales Meetings, Phone Banks, and Training Programs.
• Perform all other duties as assigned.#CB #LI-AS1Qualifications
  • Minimum High School Diploma or GED required, 2- or 4-year college degree preferred
  • Previous sales and/or telephone sales experience preferred
  • Strong interpersonal and communication skills
  • Ability to problem solve
  • Ability to self-manage activities and responsibilities of the role
  • Strong command of the English language
  • Effective writing skills
  • Must have extensive internet exposure and/or internet consumer experience
  • Advanced computer skills will be needed including CRM, Microsoft Office, and WebEx capabilities
  • Committed to self-development of sales and internet skills
  • Accept constructive feedback
  • Maintain regular attendance and punctuality relative to a daily work schedule is required
  • Homebuilding industry, Escrow, and mortgage financing knowledge a plus
  • Must have a valid driver's license and reliable transportation Lennar Core ValuesOur commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community. Life at Lennar! Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family. When You Join:
    • Health Insurance - Medical, Dental & Vision
    • Vacation - 3 weeks of vacation per year to start
    • Holidays, Sick Leave, & Personal Days
    • 401(k) Savings Plan with company match
    • Paid Maternity & Bonding Leave
    • New Hire Referral Bonus Program
    • Product Purchase Discount for Associates
    • Associate Assistance Plan
    • Everyone's Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
    • And More! Please see job descriptionPI216583268

Keywords: Lennar Corporation, Franklin , Internet Sales Coordinator, Sales , Franklin, Tennessee