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Guest Service Agent

Company: Residence Inn Franklin
Location: Franklin
Posted on: September 19, 2023

Job Description:

Immediate Supervisor
Guest Service Manager
Job Summary
Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.
Essential Job Functions

-Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
-Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
-Familiar with property security and key control procedures, as well as, fire safety procedures.
-Completes paperwork necessary for front desk operation.
-Perform tasks assigned by Guest Service Manager or Assistant General Manager. Necessary Skills and Attributes

-Excellent verbal, comprehension, listening and problem solving skills
-Report and accounting skills
-Guest relation skills Formal Education
High School Diploma or equivalent
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Keywords: Residence Inn Franklin, Franklin , Guest Service Agent, Sales , Franklin, Tennessee

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