Guest Service Agent
Company: Residence Inn Franklin
Location: Franklin
Posted on: September 19, 2023
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Job Description:
Immediate Supervisor
Guest Service Manager
Job Summary
Performs sales and customer service functions related to the guest
registrations, reservations, and revenue collections, in a manner
that will ensure Chartwell Hospitality guests receive a safe and
secure place to say with friendly, attentive service.
Essential Job Functions
-Performs the functions of the front desk including check-ins,
check-outs, reservations, answer telephone, provide wake-up calls,
etc.
-Display a positive, upbeat attitude. Provide information
concerning hotel, facilities and functions, as well as, their
location.
-Familiar with property security and key control procedures, as
well as, fire safety procedures.
-Completes paperwork necessary for front desk operation.
-Perform tasks assigned by Guest Service Manager or Assistant
General Manager. Necessary Skills and Attributes
-Excellent verbal, comprehension, listening and problem solving
skills
-Adaptability
-Report and accounting skills
-Guest relation skills Formal Education
High School Diploma or equivalent
Physical Requirements
While performing the duties of this job, the employee is regularly
required to sit; stand; bend; walk; use hands or finger; or feel
objects, tools or controls; lift boxes (up to 15 pounds); talk and
hear. Vision abilities required by this job include close vision to
a computer screen.
Keywords: Residence Inn Franklin, Franklin , Guest Service Agent, Sales , Franklin, Tennessee
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