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Collections Services Representative

Company: BMI
Location: Franklin
Posted on: October 12, 2019

Job Description:

POSITION SUMMARY: Collect music licensing fees according to the payment terms in each agreement. The position also requires the employee to build customer relations in order to facilitate fee-dispute resolution. This requires interaction with Licensing, Accounting and Licensing representatives to resolve outstanding issues. Also, collection representatives maintain collection records for follow up and review. Collection is performed via the use of dialer, preview/predictive, for customer contact and sending dunning letters, some of which must be customized. POSITION QUALIFICATION REQUIREMENTS Education: Bachelors Degree preferred. Experience: Minimum 3-5 years collection or call center experience and/or training. Skills and Abilities: 1-3 years Experience in Collections Knowledge of standard collections practices Experience working in Call Center Understanding of Call Center technology Proficiency in Microsoft Word and Excel and Access Ability to work independently and in a group Working knowledge of computerized CRM (Salesforce) and A/R systems (Oracle) Good listening skills Good interpersonal skills Ability to pay close attention to detail Must be able to communicate effectively, written and verbally A strong focus on exemplary shift attendance in required APPLY VIA: http://BMI.applicantstack.com/x/apply/a2wnzfbsq1kp

Keywords: BMI, Franklin , Collections Services Representative, Sales , Franklin, Tennessee

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